TL;DR: Canada, your packages are incoming imminently! Australia, New Zealand are delayed (details below)

Everyone else: your books are moving towards you, many have arrived!

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Fulfilment flies along and we’re on to Phase 3. Details below are laid out by area.

A quick note for all of our Backers who backed at the Original Art level. We are sending your original artworks directly from the UK. This way we can ensure the item is well wrapped and fully insured throughout its journey to you. The rest of your order will be fulfilled separately.

All UK & EU customers should have now received your packages. If you haven’t, please get in contact with our Customer Service team using the link below.

Final US orders from the first wave should be being picked & packed this week. We believe there’s about 100 orders left in the warehouse to go out before Friday. South & Central American orders should have left the warehouse by then as well. 

Canadian orders will begin shipping from Monday next week - keep an eye out for your emails and tracking information coming through.

It will take about a week to send out all those Canadian orders. You’ll get a tracking code and we will also update your order in Backerkit so you know when it’s shipped. We’ll also update you again when fulfilment is done.

The short version is: your books are moving slower than we originally planned, and they’ll likely be with you late April or early May.

The long version: we’ve had a complicated series of issues with our freight plans, and unfortunately there’s been no sensible way to get your books over to you that wouldn’t add an untenably large number to our shipping costs. Part of the problem is that there are more of you than we expected, so air freight is no longer a reasonable option.

That means your books are now going by boat, which prolongs our fulfillment window. We wanted to be able to say confidently that the books were en route before explaining what was happening. The new timeline sees the books arriving in Australia towards the end of April, with fulfillment beginning as soon as they have reached the warehouse.

When we get confirmation that the books have passed through Australian customs we will lock addresses for Backers in Australia, New Zealand and all AusPost Zone 2 countries.

An email will be sent out to all backers before then as well.

We’re now expecting those books will reach you in early May.

We’re really sorry for the delays that have occurred here. We’ve been working on this specific area since November last year, trying to find a creative and sustainable solution to the challenge. Unfortunately, the time spent trying to find solutions has also ended up costing further time on the shipping method. We’ve learned a lot, and we’re already changing up our approach for Hollows and Royal Blood - but we know that’s not much of a comfort to you right now..

We hope that one benefit to this delay will be a greater availability of RRD products for backers in the Australian market - your books are coming along with a batch of extras for your friendly local game stores - which will mean more players excited to join your tables to play the games you’ve backed.

Now that we’re in the final stretch, we’re going to be closing the Backerkit preorder store, and directing people on to our website. If you’ve yet to fill in your survey, please do so now - we’ll close the Backerkit completely once all our APAC backers have their books.

Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see more pictures of your parcels as they start to arrive - you can tag us on Instagram, BlueSky or Facebook, or pop links in the comments here. If you’ve had your books for a while now why not join the Discord and let us know about your table experiences? 

As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel. 

xoxo

– Alex, and everyone at RR&D