Hello all,

It's now the merry month of December, which means we move over from the Production team sending out emails to your regularly scheduled updates coming from the Fulfilment team. Everything is in place and on schedule to lock addresses in mid-Jan. Here's what goes into making that happen:

Heart GM screens sailed through final set-up and checks at the printers, and the presses started rolling on Thursday morning last week. 

Progress is steady, and printing is now the final element we are waiting for. 

Following the current plan we should have those delivered from the printers just before the end of the year.

Once those are in the UK warehouse we’ll finalise sending them across to the US and 'press go' on the Australian air freight delivery. 

We’re planning for this to happen at the very start of January, and then we’re fully in to Shipping Season.

Current plans have us closing BackerKit preorders & locking your addresses in mid-January, followed by a short window where we crunch & clean that data, before we send it to our fulfilment partners. 

We've already begun briefing the fulfilment teams at all warehouses in preparation for the orders to go out.

We’re working to the timetable that the first UK & EU backers packages will go out at the end of January/beginning of February, starting with the smallest orders and working up to the largest packages over the following weeks. 

We will fulfil customer backers first, followed by pre-orders & retail backer orders concurrently. 

If you're a retail backer, expect to see your copies arriving around the end of Feb/start of March. This gives you almost a month before other stores can begin stocking and selling the new products.

Things are coming together nicely. As I type this, our first major freight shipment to the USA is starting its passage. We're expecting the shipment to touch down at our US fulfilment centre just before the festive period begins.. 

We're hoping we might have dedicated Canadian fulfilment up and running in time for us to deliver Dagger in the Heart orders through our new partners. If not, then the fantastic team at Studio2 Publishing will be covering all of our Americas fulfilment from their base in the USA.

For USA/Americas backers, we’ll begin the fulfilment process in early February, with a staggered schedule, moving from simple to more complex orders over the weeks.

We will fulfil customer backers first, followed by pre-orders & retail backer orders concurrently.

If you're a retail backer expect to see your copies arriving around the end of Feb/start of March. This gives you almost a month before other stores can begin stocking and selling the new products.

We've begun working out our pallets for freight shipment to our Australian fulfilment centre – they'll be handling everything Asia-Pacific-related through the AusPost system. These will go onto an airplane in early January and will be at the fulfilment centre by the end of that month.

This will be the last group to stagger start, kicking off around mid-February.

As above, we will start with the smallest orders and work up to the largest packages over the following weeks. 

We will fulfil customer backers first, followed by pre-orders.

All the UK team at RRD have now had a chance to put hands on a copy of these new books. They are looking absolutely GORGEOUS, and we're excited to be so close to sending them out to their new homes.

You can expect another update from us once the GM screens have arrived in the UK, otherwise it will be in mid-January, just as we're about to lock addresses and charge for shipping.

Alex

Logistics/Freight/Big Vehicles

RRD