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PROJECT UPDATE
T. Ashley Jenkins
CREATOR
about 23 hours ago

Project Update: Pins & Proofs!

Hello again, everyone! It's time for an update!

The enamel pins just got here yesterday, and they look great! I'm really happy with how they came out. Making enamel pins is so fun, it turns out. I'm gonna turn into an enamel pin making person and make 999 of them

All the enamel pins!

There is a small error in one of them that's my fault, though - the small area between Poppille's hair and her robe was meant to be a cutout. When I had them change the light cool gray on the pin to solid white, it must've recontextualized that white bit in the reference material as solid instead of transparent. I could have spotted this in the digital proof phase, but I just didn't! Luckily it's pretty minor. Probably few would have noticed unless I pointed it out, and I doubt it's enough of a deal breaker to make everyone wait another month while I get a new run of pins manufactured. I mean, unless it is! I'll do it if I have to!

I also recently got the hard copy proofs of the print merch, which includes the posters and the sticker sheets. They look great!

The posters and sticker sheets!


The old sticker sheets and posters look just as good as the first run, and the new poster and stickers turned out wonderfully. I'm especially glad to have logo stickers this time around. Next time I encounter a sticker-filled bathroom, I'll pull out one of these and put "Petal Crash" among them. Something funny - the 7" x 5" sheets can be printed 4 to a page, but the 7" x 5.5" sheets can only be printed 3 to a page, yet cost almost the exact same amount. Printing costs are weird

My next task is to get the survey sent out - it's at that point you'll pay for shipping and be able to indicate things like what storefront you want a key from, how you want your name in the credits, and whether you want the poster signed. Then, once the rest of the print stuff gets here, I can start sending them out!

I've got a fancy label printer now, which is great for shipping labels, but it also means I can print out fun stickers now. You might find a Friend & Fairy logo on the shipping box when you get your rewards!

Thank you all for your patience while I get this all ready! We've also been making progress on assets for the new game, which I'll be more than happy to share when the time is right. Until then, happy Petal Crashing!
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Hey everyone! Great to see you all filling in the survey I appreciate it! If you have a support question that has not been answered yet I will get to it soon. We have quite a few which im balancing with work each day. Do not feel stressed or rushed to fill in the surveys! You have around a month left to go so if you are waiting on a question to be answered don't feel pressured. 

A reminder that you will be charged shipping if you have physical add-ons or items. If you see complimentary credit please do not spend it! It is there to negate the added shipping for orders that do not require shipping. 
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I got two emails from Backerkit saying that they were unable to lock my order for the Barnaby chase demo, even though my money went through and I received the demo. Did my payment somehow not go through or is this an issue on Backerkit's end?

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Go Go Go! Let me know if you have any problems or questions here! thank you for being so patient with me 

edit: please check shipping. If you did not order any physical merch and see a shipping fee I have added complimentary credit to balance this out to 0. Let me know if this is not the case. I'll double check before charging anyones cards that its correct, but if you do see an issue let me know
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PROJECT UPDATE
Billie Bust Up
CREATOR
15 days ago

Project Update: SOME Surveys have been sent! Smoke Test!

We have sent out 5% of surveys! This is called a smoke test. It allows us to check there are no issues with the surveys so we can fix them before we send the survey out to everyone. Check to see if you got one! If you didn't you will get one fairly soon :) Thank you for being so patient<333

If you DID get one and you're having issues with the survey do not hesitate to let me know below 
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I'm checking here but if you want a quicker response please email at [email protected] using the email you used on backerkit or tell me the name you used on backerkit so I can search your order and help directly.

I can help with merging multiple orders into one order (so you pay one shipping fee) 
Removing shipping fees if your order has since changed. I notice you can change your order to remove physical items but then you will still have the shipping fee! So I can add complimentary credit to balance you out. 
Missing questions on surveys

Basically any problem, let me know! 
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If you were a digital tier I forgot that some people used this as a way to add physical add-ons meaning they didn't have shipping added. To counteract this I added shipping to the pledge but then gave everyone with no physical add-ons complimentary credit to fix this, so if you were filling out your survey and saw a shipping fee it should still balance out at 0 with a equal amount in complimentary credit. I've spent the last hour manually checking this on my end but please let me know if someone it was missed. I won't charge anyones card until I double check again! 

If you are a digital tier with physical add-ons please double check you have paid for your shipping fees! 
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PROJECT UPDATE
Billie Bust Up
CREATOR
19 days ago

Project Update: Surveys coming soon!

The backer report is here! In the end we made £138,082 and with fees the grand total came to £124,752.66. In the end we lost about £22,165. We are currently working to book an orchestra in LA at £145-155k so we're a bit short after the dropped pledges. We're hoping to bring that money back in via patreon and our new backerkit store!

We've submitted surveys for review, backerkit wants to check them over first before sending them out! We're currently working on getting the demo builds out as I'm sure that's what you're eagerly waiting for. I'm just running some quick bug tests on them as we included some extra content so I want to make sure its stable for you! I will update you all when the demos are distributed so you check you received it ok

- Katie 

edit: also good news t-shirt bundle backers but I found a way that you can pick your keychain in the survey so it won't be random anymore :) 
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I messed up! here's how to find it. It mentions you get it via your survey so I'm hoping it doesn't mean you can't access it until they approve the surveys. I did the requested feedback so surveys should be soon! But as its Sunday they won't approve it until sometime next week. They tend to be pretty prompt, backerkit have honestly been amazing to work with, I do appreciate them having this system, even if it was complex, it makes tracking everything and shipping it way easier. 
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I'm unable to run the Barnaby demo, the program launches to a black screen and appears to do nothing for a short while before eventually popping up a message stating that it's run out of video memory and to try lowering the game's resolution or something to free up memory, after which the game closes. For what it may be worth, I'm running an AMD Radeon RX 6750 XT.

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