We have decided to update our stretch goal from $8,500 to $8,000 which means we are even closer to unlocking the next 4 character plushies, pins, and blankets! Letâs go!!! :3 80% way to the stretch goal!
Hello all! Reporting back for the fulfillment update. This update contains info for campaign backers and pre-order customers separately.
I've been living in cardboard hell. This is just one corner of it
For the backers who backed during the main campaign
By now, everyone who backed during the main campaign should have gotten tracking info, most likely in more than one way because of certain automatisms.
You should have either: - gotten an email from my e-mail address with a tracking number and tracking link - gotten an email from my e-mail address with no tracking number (just order number), and additionally an email from DHL with tracking number/link
and regardless of that, everyone should have - gotten an email from Backerkit with their tracking number + link
If you have not received your tracking number, you can always contact me either via comment here, via email or via DM on Discord/social media @doombloomart (just make sure you write an informative first DM or else I'll assume you're a bot and ignore). (The exception is of course those who are doing pickup or have other agreements with me!)
Almost all packages are carried out to the post office now. There's only 3 large parcels to the US I couldn't carry out today because their package size exceeded the dimension limit for the shipping type, so I am going to repack those asap - I am waiting for new boxes to arrive for those and it looks like that will be Wednesday. Still, you should have gotten your tracking number and it will stay the same, there will just be no updates until then. I just need to repack to a different proportioned box. Sorry for that!
The shipping carrier is DHL for all shipments.
All the smaller parcels (1-2 glass cups) are dropped off, but the tracking will only start working in 24-48 hours (and rarely more) because these are not scanned until they have reached the sorting center and the time naturally varies depending on how they get routed.
For the Pre-Order backers after the main campaign
If you pre-ordered until today, your orders will be processed most likely by the end of this week! For any pre-orders coming after today, the processing time may vary because I need to restock glass cups designs.
Pre-Orders will also close once I'm caught up with shipping, and the tumblers will enter my regular store a while later.
Important Reminder about Shipping and potential damage/loss/missing items
Since we're dealing with glass, it's important to check your parcel asap for damages *before and after opening* upon arrival and take photos. If we have a case for insurance, it expires within 7 days of arrival. After that period I can't do anything for you.
I packed everything to the best of my ability and until I was confident that throwing them around and pressing them would not break the glass. On top of that, borosilicate glass is rather sturdy! However I cannot anticipate every single form of abuse so naturally I cannot rule out that some glassware will arrive damaged.
1. If your parcel looks heavily abused from the outside, take a photo of it before opening and send it to me if the contents are indeed broken too - the damage reporting has to be done through me, not directly by you to DHL 2. Same if your parcel looks like someone along the way might have opened it and items are missing 3. Regardless of outside damages - if your product does not arrive in the proper condition, email me with all the details (your backerkit username, descriptive images). I'm sure we can sort it out somehow. 4. If you received the wrong item(s), take a picture of everything you received and email that to me
If any of your items require replacement, it can take 1-3 weeks to do so, as I can't guarantee that every design is in stock.
And lastly, if you received an ungodly amount of styrofoam as padding, I'm deeply sorry for the mess and rather non-cute packaging, but it seemed like the best lightweight protector and the safety of your products was my top priority! It's all recycled from the original packaging of these glass cups that my supplier uses for shipping. All plastic bubble wrap is recycled as well.
This update is really only for the Black Apron backers, but since i dont really have any other means of reaching out to them in a concerted method without addressing the comments in the project, this is about the best way I can adress it.
It was just brought to my attention that our highest tier backers, Black Apron, errored on their order import, and as a result none of you have your rewards (aside from the originals which were shipped recently). Furthermore, as a result of Backerkit Crowdfunding being in its infancy, there is no mechanism for creators to get notified of comments in their projects (feedback that I've escalated). I only come aware of this recently when a backer reached out via email to inquire about the rest of their rewards.
Nevertheless, its shameful and your rewards are far past due and for that I sincerely apologize. Though, I can imagine that does little to soothe your frustrations with how much you spent, to which I totally understand.
Since there are only 11 of you, I will be reaching out to you individually to determine the next course of action to right this wrong.
For those who do have your calendars and you read this whole update, I do hope you're enjoying them.
I hope you are all having a good year so far, Andreas
edit: There appears to be a few others who have not recieved their rewards (from address locks to survey), working through those as well.
I was curious as to why when you select a style of of sticker in the survey you have to pay an extra $15 as this was not advertised anywhere and doubles the original price
The great news is everything is ready to be printed and we should be sending out the decks and books as well as Yuri's original artworks before the end of March.
If anyone would still like to pre-order a deck then please do so via our website:
I hope this message finds you well. Iâm writing to share an update about the calendar. Unfortunately, the calendar was misprinted, and the printer is not taking responsibility. However, we are committed to ensuring you receive what you paid for. Weâre rolling with the punches and will reprint the calendars as 2026 editions, so you have a complete calendar for next year. If you prefer the misprinted version, let us know, and weâll arrange shipment immediately.
We are still working through edits and being extra careful to avoid future issues. While we need to complete this project with the current printer, we will be switching to a more reliable one moving forward.
Thank you for your ongoing patience and support during these challenging times in indie publishing. We remain deeply grateful and are working as hard as we can to get this right. Weâre so excited to get this into your hands as soon as possible.
Please feel free to reach out to us at [email protected] with any questions or concerns. I will reply immediately. I do not get notifications from Backertkit so email is always best.
