Hello all!
Reporting back for the fulfillment update. This update contains info for campaign backers and pre-order customers separately.

By now, everyone who backed during the main campaign should have gotten tracking info, most likely in more than one way because of certain automatisms.

You should have either:
- gotten an email from my e-mail address with a tracking number and tracking link
- gotten an email from my e-mail address with no tracking number (just order number), and additionally an email from DHL with tracking number/link

and regardless of that, everyone should have
- gotten an email from Backerkit with their tracking number + link

If you have not received your tracking number, you can always contact me either via comment here, via email or via DM on Discord/social media @doombloomart (just make sure you write an informative first DM or else I'll assume you're a bot and ignore).
(The exception is of course those who are doing pickup or have other agreements with me!)

Almost all packages are carried out to the post office now.
There's only 3 large parcels to the US I couldn't carry out today because their package size exceeded the dimension limit for the shipping type, so I am going to repack those asap - I am waiting for new boxes to arrive for those and it looks like that will be Wednesday. Still, you should have gotten your tracking number and it will stay the same, there will just be no updates until then. I just need to repack to a different proportioned box. Sorry for that!

The shipping carrier is DHL for all shipments.

All the smaller parcels (1-2 glass cups) are dropped off, but the tracking will only start working in 24-48 hours (and rarely more) because these are not scanned until they have reached the sorting center and the time naturally varies depending on how they get routed.

If you pre-ordered until today, your orders will be processed most likely by the end of this week!
For any pre-orders coming after today, the processing time may vary because I need to restock glass cups designs.

Pre-Orders will also close once I'm caught up with shipping, and the tumblers will enter my regular store a while later.

Since we're dealing with glass, it's important to check your parcel asap for damages *before and after opening* upon arrival and take photos. If we have a case for insurance, it expires within 7 days of arrival. After that period I can't do anything for you. 

I packed everything to the best of my ability and until I was confident that throwing them around and pressing them would not break the glass. On top of that, borosilicate glass is rather sturdy! However I cannot anticipate every single form of abuse so naturally I cannot rule out that some glassware will arrive damaged.

1. If your parcel looks heavily abused from the outside, take a photo of it before opening and send it to me if the contents are indeed broken too - the damage reporting has to be done through me, not directly by you to DHL
2. Same if your parcel looks like someone along the way might have opened it and items are missing
3. Regardless of outside damages - if your product does not arrive in the proper condition, email me with all the details (your backerkit username, descriptive images). I'm sure we can sort it out somehow.
4. If you received the wrong item(s), take a picture of everything you received and email that to me

If any of your items require replacement, it can take 1-3 weeks to do so, as I can't guarantee that every design is in stock. 

And lastly, if you received an ungodly amount of styrofoam as padding, I'm deeply sorry for the mess and rather non-cute packaging, but it seemed like the best lightweight protector and the safety of your products was my top priority! It's all recycled from the original packaging of these glass cups that my supplier uses for shipping. All plastic bubble wrap is recycled as well.

Well... this is unfortunate and awkward. 

It was just brought to my attention that our highest tier backers, Black Apron, errored on their order import, and as a result none of you have your rewards (aside from the originals which were shipped recently). Furthermore, as a result of Backerkit Crowdfunding being in its infancy, there is no mechanism for creators to get notified of comments in their projects (feedback that I've escalated). I only come aware of this recently when a backer reached out via email to inquire about the rest of their rewards. 

Nevertheless, its shameful and your rewards are far past due and for that I sincerely apologize. Though, I can imagine that does little to soothe your frustrations with how much you spent, to which I totally understand.

Since there are only 11 of you, I will be reaching out to you individually to determine the next course of action to right this wrong. 

For those who do have your calendars and you read this whole update, I do hope you're enjoying them. 

I hope you are all having a good year so far,
Andreas