Project Update: Grandmaster Survey Update - Get Ready for Surveys!
Hi everyone –
Surveys for Grandmaster are scheduled to go out this week. We’re currently waiting on an answer from BackerKit about one final technical question. Once we have that, we’ll release the surveys.
WHAT TO EXPECT FROM YOUR SURVEYS
First, 5% of backers will receive a “smoke test,” likely on Tuesday or Wednesday. This lets us confirm that everything is working properly by reviewing each survey carefully for errors.
After the smoke test, we’ll send surveys to every backer. We will post another BackerKit update when the bulk of the surveys go out. If you happen to receive a survey before that update—congratulations! You’re part of the smoke test.
BUT WHAT ABOUT THE UPDATE YOU SENT LAST WEEK?
Last week, we sent a Kickstarter update for our previous World of Valdemar campaign, letting those backers know that our one-year grace period for late surveys was about to close. We received many worried messages from Grandmaster backers who thought they might have missed fulfillment on this campaign. Please rest assured that the end of late fulfillment for World of Valdemar on January 31st does not affect Grandmaster surveys or fulfillment in any way. These are different campaigns.
Nothing for Grandmaster has shipped yet. Surveys for Grandmaster have not gone out yet.
All Grandmaster updates will be labeled with “Grandmaster” and will clearly share our progress on these books.
WHAT COMES NEXT?
In the upcoming Grandmaster surveys, we will also collect names for our Loremaster winners—those who correctly answered all 18 trivia questions. When surveys are released, we ask that trivia winners please complete them as soon as possible so we can get your names into the book and proceed to print.
We will not charge shipping costs immediately after surveys are completed. Our goal is to keep shipping as affordable as possible, so if we can lower costs before fulfillment, we will. You will receive at least 48 hours’ notice before we charge cards for shipping. We typically make those charges right before shipping begins.
If shipping costs are too high for you, please email us at [email protected]. We have once again set up a fund for shipping scholarships to help cover these costs.
HOW DO I GET SUPPORT?
Please email [email protected] with your support questions. We anticipate a lot of requests this week, so please only email if:
- Something is wrong with the Grandmaster survey you received.
- We have already posted an update stating “Grandmaster Surveys Are Live,” and you haven’t received your survey within 24 hours.
- You are missing rewards from the old World of Valdemar Kickstarter campaign.
You do not need to email if:
- You need to change your address (you can update your address in BackerKit).
- You haven’t received a survey AND we haven’t posted a “Grandmaster Surveys Are Live” BackerKit update yet.
- You haven’t received your Grandmaster package (no rewards have shipped).
- You’ve heard someone else received their Grandmaster book (no books have shipped).
Thank you so much for your patience and support. We’re excited to send out these surveys and get one step closer to delivering Grandmaster to all of you!
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