I was going to hold off on this update until Monday since I know the final number of shipped orders will be higher after tracking numbers are uploaded by the fulfillment team, but seeing the number of disgruntled comments has convinced me I need to post today.
25% (so over 1000) orders have been sent out since last weekend, with an additional 100-200 being sent out every day. Your orders ARE coming. If you check out any of my social media accounts or the snughouls discord you will see plenty of folks sharing pictures of their snughouls or talking about receiving their tracking numbers.
I'm once again asking for your trust and patience as they work as quickly as they can through all the orders.
Now on to the less fun part of this update: the amount of abuse I've been receiving in my email is frankly not okay. I am 100% happy to answer any questions folks have, to double check order details if it gives you some peace of mind, whatever you may need, but I don't deserve the amount of accusations that have been levied against me over the past several days or the pure vitriol when I've been nothing but understanding and eager to make sure folks feel as comfortable as possible.
I have shared proof of the plushies arriving, proof of them going out. I know waiting sucks, I fully empathize, but please please know that I've done everything I possibly can to get them here and get them out as quickly as possible.
I have been painfully transparent, even when the information I have to share upsets people and they subsequently take it out on me. I continue to be transparent now, and will manage every project with the exact same transparency and dedication.
Everyone will receive their snughouls, and if by some stroke of bad luck your order does get lost in the mail or goes to the wrong address- whatever the case may be -all you have to do is email me and I will get another one sent out asap.
Please just remember I'm only one person, and I'm being inundated with messages of all sorts right now, so a little patience goes a long way 💖
