Still wish to speak the words? The chance to swear your oath is almost over! Our pre-order store closes tomorrow. For our existing backers, when you receive your backer survey, make sure you complete it promptly. If you missed some of our exciting product updates, you can watch our previous weekly update to see what’s coming to our backers!
Pay Over Time Backers
For those doing the pay over time option, we have had many questions about accessing your survey. You will receive your survey when you complete your last pledge payment in July. And do not fear, fulfillment does not begin until the fall, so you aren’t missing out on any rewards by completing the survey this summer!
More Questions
As we wrap up this phase of the campaign, we just want to address some common questions that we did not initially address directly in our FAQs.
Why is there another charge to complete my backer survey?
When the campaign closed, you were charged for your pledge only. We use the backer survey to input your shipping address, correct incorrect payment info, and collect shipping charges for your pledge and add-ons. Charges collected at this stage also include state taxes for those located in the U.S..
Why haven’t I received my survey?
This comes down to one key issue–surveys are only available after the payment has been completed for your pledge. If you haven’t received your survey, it is possible that:
1) Your payment failed, and if it did you should have received an email inviting you to resubmit payment.
2) You are using the pay over time option. In this case, you will receive your survey after you complete your payments in July.
Additionally, those who purchase pledge rewards and add-ons through the pre-order store alone will not receive a survey as that information is collected immediately upon checkout.
Why are you asking for my address if I am only receiving digital products?
Since we will be distributing the New Secret Project audiobooks via Audible where possible, we had to ask for addresses from all digital backers. We did this so we don't accidentally send Audible codes to regions where Audible is not supported. While this does not directly affect ebook only backers, we did not have the option to only ask this to audiobook backers. As a result, we had to ask everyone.
Convention Reminder - Registration Opens Next Week!
Want to be a part of the story? Join us for Dragonsteel Nexus 2024, December 5–7 for a celebration of Wind and Truth and all things Sanderson related! Registration opens up on May 7 at 10am MDT. Be sure to get a badge early, they’ll go fast!
Gifting the campaign to a loved one?
Since rewards won't start shipping until the fall, we have a printable certificate designed to let your recipient know that they have a pledge on the way! Save and share the image below!
