The Story Engine
CREATOR
2 days ago
Project Update: All Rewards Shipped!
We're happy to report that all US parcels have been shipped as of last week!
This means that all backers of physical pledges should now either have their rewards OR tracking information for their entire pledge (assuming you completed your survey and your pledge balance was paid as of October 2024; late surveys and payments will be processed in the next 30 days). That includes large pledges that were split into multiple shipments. The rest of your rewards should be on the way if your initial tracking number only covered part of your pledge.
If haven't received your rewards or a tracking number, please follow these steps to check your reward survey:
- Access your reward survey. You can get your survey link here.
- Confirm you backed a physical reward tier. If you only backed PDFs, you won't receive any physical rewards and won't receive a parcel or tracking number.
- Confirm you completed your reward survey. If your survey isn't showing as complete or is showing any errors, we likely have not been able to lock your survey to prepare for shipping.
- Confirm your address is locked. If your address did not lock because of a formatting error, we may not have been able to export your rewards for fulfillment.
- Confirm your balance owing is $0. Shipping and sales tax (for certain regions) was calculated and charged after the campaign. If your initial pledge failed or if you owed money for shipping, taxes, add-ons or pledge level upgrades and your payment failed, your pledge may have been held back.
If you backed for physical rewards, your reward survey is complete, your address is locked, and your balance owing is $0 and you still haven't received your rewards or a tracking number, please get in touch with us via our contact form (and be sure to provide the email address associated with your BackerKit account). We'll help sort out any issues with your shipment or your pledge. You can also reach out if you’re still waiting on a second tracking number for a larger pledge.
If you do discover an issue with your survey, address lock, or balance, please fill out the missing details. We will routinely be locking late surveys, charging cards for outstanding balances, and exporting pledges for fulfillment. If you run into trouble completing your survey, please reach out via the contact form (providing your BackerKit email) and we'll work with you to get your pledge squared away.
Lastly, if you did receive your rewards and you've had a chance to check out the deck, please feel free to share your experience (like some backers did below)! Our community has always been powered by word of mouth and we'd love for you to post about it. You can tag @storyenginedeck on Facebook, Instagram, Twitter, Bluesky, Threads, or YouTube–we'd love to hear about your experiences and see what you've been creating with the deck!
Thanks so much!
Peter, Miroki & Eric
The Story Engine Team
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