Hello everyone!

I've been working diligently over this past week to get photos taken and edited of all of our lovely critters, and they are now complete and ready for you to view! 🎉

The plush prototypes are now final, so no more changes will be made to the plush.  We hope you love all of them as much as we do! 🥺💞 

We are personally very happy with all of the plush, but if you are disappointed with how any of the plush look and there isn’t an alternative you like, we will process any refund requests without question/judgement. If you’d like any sort of refund, either full or partial, you can email us at [email protected] with your order information and we will take care of you!
 

❓ Are the plush poseable?
💬 No —  the plush don’t have any inner armature for posing! Any poses you’ve seen were done by simply twisting the plush into position or using rubber bands.

❓ How soft/firm is the stuffing?
💬 We think the stuffing is a perfect balance — not too soft, not too firm! When brand new, the plush may feel a little on the firm side, but we have found they soften substantially after some snuggling! They hold their shape well too, but remain easy to squish into clothing. 
 

Even though these plush are being mass-produced, keep in mind that each one is sewn by hand. This means the plush you receive won’t look exactly like the prototypes shown, but they’ll still be in excellent condition with no defects. Every plush will have its own unique little quirks, which makes them even more special and one-of-a-kind! ❤️ 

❓ When will surveys close and orders lock?
💬 The plush prototypes are officially complete, but we’re still working on finalizing the clothing prototypes. Surveys will continue to stay open until everything is ready, and orders won’t lock until after the surveys close.

Work on the clothing prototypes will pause for two weeks because of the upcoming Spring Festival/CNY holiday in China. Our manufacturer will be closed during this time so their team participate in the celebrations! 🐍🐉🏮

Right now, we’re estimating that surveys will close around February 20th, with cards being charged on February 25th. We’re so sorry for the shifting dates! This is our first large-scale project, and perfecting everything has taken longer than we planned. Luckily, we factored in plenty of time for delays when we built our timeline, so we’re still aiming to stay on track for delivery.

As always, if anything changes, we’ll keep you updated right away! ❤️ 

❗ As a personal update, we have secured keys to our new home! 🔑🏠
We will be moving out/in this weekend, so our support will be down during this time. Will be away starting today, Thursday, January 23rd through Tuesday, January 28th. If you need help, we'll be back in the office on Wednesday, January 29th with a response!

🌱 That's all for now folks!
As always, if you have any questions about your pledge or the survey you can comment below or email me at [email protected]!

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on plushie development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97