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Has anyone received their cube in the UK yet? I have tried contacting MCG via my web account with them, but they are refusing to reply now over a few months. I have never had issues with MCG comms and they have always been very helpful. But with Invisible Sun they are silent. In frustration I felt I had no choice but to request a refund.
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Finally got it and its very impressif. But I don't know where to start and if their is an order Also notice that in the GM envelop I got some document twice. Is it normal? on the middle row i got some umpty space, what i am suppose to put in it? THX
Project Update: The Wellspring is at the printers!
The Wellspring is at the printers! We're really excited about the props and the book; they look great! Here’s a sneak peek:
Furthermore, The Darkest Art is currently wrapping up layout, and will be heading to the
printers in the next week or two. We’ll have spreads to show you next month!
Coupons for any outstanding Invisible Sun supplements and Prop Set 2 in print will also
start to be made available this week, so please check your emails!
So What's Next from MCG?
New statements. New horrors. New lore. New resources for the GM. New options for the
players. New adventures by The Magnus Archives creator Jonathan Sims.
The Web weaves. Will you find yourself within its tangles?
Our next campaign delves deeper into The Magnus Archives. Sign up for a notification when the campaign launches!
Please be assured things are being dug out and we're resuming normal service ASAP.
We hope everyone is staying safe and warm!
:)
Previously backed this creator's crowdfunding project
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Hey guys, I'm sorry, I know you are a small team, but I find the communication (or lack thereof) from MCG disturbing. I support a lot of other indie studios, many smaller than MCG, and they all answer to questions within 48h or maximum 1 week, whereas with MCG I feel like hitting the Contact Us button is like shouting into the void and hoping for an answer. A month ago (6 weeks after I sent an email inquiry) I was told a new batch of Black Cubes was arriving for distribution in Europe "next week". It's been a month since. I have shot the company a message again and got not response. Also, what happened to the supplements and prop sets? They are displayed as "in stock" on the MCG shop, but I still haven't received my coupons to redeem them. Also no response about it through the contact us. I've also made a massive order during Black Friday and heard nothing back since. (Not related to this campaign, but given as the Customer Support is unresponsive I might as well try my luck here) I don't like to be whiny, I know how unimportant this all is in the grand scheme of things, but a little care for customer communication would go a long way.
