Project Update: Shipping Week 3 Round-Up
Fulfillment Progress:
First off I hope you all had an awesome Halloween! We JUST got in the door after dropping off the last of the complete packages. The vast majority of fulfillment is now done! It ended up being multiple trips worth, especially since so many of you lovely backers got full sets, so we got everything squeaked in there just 15 minutes before the Post Office closed. There was enough that we had to just pull up to the back and start unloading it directly in to their mail carts instead of doing it at the counter. This was AFTER stuffing our pickup box every day for two weeks. Phew. I'm just glad to have it all out of my house. Our entire living room has been basically inaccessible because it's been filled with packages stuck behind the drop off bottleneck.
For most of you this is the last update you will have to worry about! I'm so happy that these plush got to be brought to life. I never would have been able to fund these out of pocket on my own. This truly is all because of you! I hope it felt good to assist in hatching this nest of dragons.
For most of you this is the last update you will have to worry about! I'm so happy that these plush got to be brought to life. I never would have been able to fund these out of pocket on my own. This truly is all because of you! I hope it felt good to assist in hatching this nest of dragons.
There are still some packages being affected by delays. Specifically:
- Label errors: This is a hard one to explain, so I will do my best to summarize: I bought a very large number of labels all at once, but during the process the system errored out, leaving me with a big mess of unsorted labels. I have no way of telling what labels I have and have not printed, so I am now giving tracking time to update since all completed packages are out the door. Any that don't update by Monday I'll know I have to print and pack still. This is the biggest set of delays.
- Extra large mailer orders: I ran out of 30x36 polymailers one night, so some of the exceptionally large orders are delayed while more come in. I think that is only 2 orders.
- Sticker orders: A very small number of orders with stickers are having to wait on envelopes. I didn't expect to run through them so fast but I used 'em all up! This is like 3 orders.
- Jumbo Eclipse: I've gotten no news in a week on setting up a UPS pick-up to return the defective ones or an update on manufacturing the new ones. Again. I'm not happy about that. I apologize for the long wait. I've been so busy with packing and keeping my business running properly in the background that I haven't really had the time to pursue this more aggressively, but we've arrived at the point where I do.
IF YOU'RE MISSING ANY ITEMS:
To repeat from last time, I did have help for some packages and when they were done packing up what I'd given them there were still a few items left on the table! I know I missed the quantity on an item for at least one order too. We're both being human 'n making mistakes. I apologize massively for the delay in getting you your things, but don't worry! If you are missing anything, don't have a full quantity, or have received a damaged item* I will send out the missing items/replace the piece at no cost to you. Send an email to [email protected] and I will get you taken care of right away!
*I will need to see a photo of the damaged item! Don't throw it away, I might even ask for it to be sent back (again at no cost to you) so I can repair it and get it a new home if it is a plush.
Bumps encountered:
- Shipping materials. As mentioned above, I ran out of some supplies right at the very end of things. This is already in the process of being remedied.
I know there's still some work left to do, but for many of you this is basically the send off for this project, so again I want to emphasize: thank you. This has been an adventure. It's satisfying to be penning the last sentences of the final chapter.
So what's next project-wise?
Coming up in January I'll be running another campaign, this time for plush bags and some other things! I'll be collaborating with an amazing creator as well, and their campaign is likely to be very up your alley, so I hope to see you there when launch hits!
Don't miss it, get a project launch alert here!
During the week I launched a pre-order for our brand new BIG BAD WOLF! There is now a massive werewolf plush in the Lairbrew line. A third of the pre-orders already sold out and it has only been a couple days, so those will likely sell out before the shipment arrives. He's a handsome guy and he's up for pre-order on lairbrew.com!
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