Hey, hey Bloodlings,

Thank you so much for your patience and for your continued support! 

I have another update for you. This time, regarding shipping and other FAQs I've been getting this week. I'm going to post the answers in this update AND on the FAQ page, but reach out to me if there are more questions by either commenting on this post, through the Backerkit support team, or by messaging/emailing me at [email protected]. 

Thanks!

So, first up, shipping prices:

If you are on a tier with digital items, there was no charge for shipping.

If you selected a Build Your Own Tier with prints and/or Oracle cards, and your account showed a charge of $25.00 for shipping, I gave you a credit of $23.00. This means your shipping price is $2.00. That said, if you change your pledge level or choose a physical add-on that exceeds $2.00 in shipping costs, I will adjust your credit(s) accordingly. 

If you selected a tier with a hardback copy of Blood Ties and your account showed a charge of $50.00 for shipping, I gave you a credit of $15.00. This means your shipping price is $35.00. That said, if you change your pledge level or choose a physical add-on that exceeds $35.00 in shipping costs, I will adjust your credit(s) accordingly. 

I was hoping to add all complimentary credits at once after everyone put in their addresses, but since I've gotten several inquiries on the matter, I went ahead and adjusted it manually. 

If you're still experiencing issues with your order, please contact the Backerkit Team, or you can email/message me directly at [email protected].

Next up, pendants.

It's come to my attention that some individuals were charged $30 for pendants. This was a mistake. 

If you were an early bird backer, your pendant should be $0.00 and you should have the option to choose between gold or silver. Please be sure to choose a pendant color so I can update accounts that show both. 

If you were not an early bird backer, but chose the pendant as an add-on, your pendant should be $15.00 and you should have the option to choose between gold or silver. Please be sure to choose a pendant color so I can update accounts that show both--though, I don't think this has happened.

If you were not an early bird backer and did not choose a pendant as an add-on, please contact me or the Backerkit team so I can remove the pendant from your order. I'm not sure how these were added automatically to accounts that didn't want them, but technology can be finicky.  

As far as I can tell, issues with the pendants have been fixed. But, please reach out to the Backerkit Team, or you can email/message me directly at [email protected]. 

Last, surveys:

I'm not sure if you all are aware, but you can input your address in your survey(s) without confirming/completing them. 

For someone like me who is running their first campaign--and who has much to learn about shipping--it's helpful to input your address. 

Also, cards aren't charged for shipping until after the orders are locked. That's why I made the survey completion date 30 October and the lock order date 1 November, I wanted to make sure all orders had the correct amounts on them before charging them on 15 November.

In any event, I'm grateful for all of you who backed the project. Thanks again for your patience as I navigate crowdfunding for the first time. 

I still have a lot to learn, but I appreciate you bearing with me and hope you will continue supporting the campaign as we get closer and closer to fulfillment. 

XOXO 

J.S. Living