Nora Haynes
CREATOR
4 months ago

Project Update: Uncharged Cards & STRIPE Errors

Hi all!

A couple days ago, when we locked the Pledge Manager, we also charged the cards for pre-order backers so that we could make sure to give you all access to the final PDF as soon as possible.

However, there seems to have been an issue with STRIPE that's made it so some cards are unable to be charged - this appears to be an error and Backerkit has recommended sitting tight for the time being while we work to sort it out.

Sorry for any inconveniences, we hope to get this resolved soon and long before we charge the cards of backers that added shipping or add-ons in the Pledge Manager.
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