Latest from the Creator
PROJECT UPDATE
Project Update: 🚚 Delivery Underway 📦!!
Christmas is on its way!
That's right. Packages of Fate Finders are on their way to you.
The rest of this update has info on questions you may have. So, bookmark this and return if you need help with any of the topics below.
Don't forget the next part of Fenn's adventure in "A Twist Of Fate" below.
Wood or Marble?
We printed the same box for both designs, One side shows a picture of the Wood Fate Finder and the reverse side shows a picture of the Marble Fate Finder. If you need to discern which one is in your box without opening it, look to the Barcode. It looks like this:
Shipping Notices and Tracking Numbers
- Within the US: Orders will have tracking numbers when they are close to being shipped. If you are in the US, your tracking number is also located in your BackerKit survey. Lost your survey?. If it isn't there, your label hasn't been generated yet.
- Outside the US: We are fulfilling with GamesQuest who has a blog and status site you cann check. They willsend out tracking info to you when your package has shipped. It won't be on BackerKit. Look out for emails and check your junk/spam folders if you are not in the US.
Missing & Damaged Items?
Sometimes there are mistakes - by us, and sometimes mail carriers play soccer with your packages. If you have missing or damaged items:
- US - Send an email to [email protected] describing the issue and include pictures. We will work on getting replacements after the first wave of shipments get sent out.
- Non-US - Please submit a ticket with GamesQuest here: https://gamesquest.freshdesk.com/support/solutions/29000015864
Lost Mail?
It can happen this time of year and it sucks. We all hate porch pirates. Here is what you need to know. If your tracking information shows that your package was delivered but you can't find it, USPS offers this advice:
Carrier may have placed it in a safer location, please check:
- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
We will need to follow up with USPS regarding any missing packages. Once they confirm it is lost, then we can send a replacement. See their site: https://www.usps.com/help/missing-mail.htm
The basic process is:
- Check with your local carrier first. They are surprisingly helpful.
- Email us at [email protected] to let us know, then
- File a Missing Mail Search Request (https://missingmail.usps.com/)
- If the mail can't be found, we will File a Claim 15 days after the mailing date (https://www.usps.com/help/claims.htm)
- Once the claim is filed, we can send a replacement.
We won't be able to follow up until shipping is done, so please reach out to your local carriers first and file those claims.
Mail Returned to Us
This can happen if delivery fails or the address was wrong, or the mail carrier doesn't have enough coffee and holiday cookies. If we get an item back, we will reach out to you and ask about correcting the shipping info. We will attempt another delivery once before we ask that pay for further delivery attempts.
Can my friends and family still order one?
Our online order store is still open for those that wish to order more, or have jealous friends that want their own copy. Order here: https://fate-finder.backerkit.com/hosted_preorders
Until the next update, may your holiday be bright and your Christmas spirit bring you to dance!
Have a Happy Christmas, Y'all!
From Thomas and the Sundial Games Family!
Until the next update, may your holiday be bright and your Christmas spirit bring you to dance!
Have a Happy Christmas, Y'all!
From Thomas and the Sundial Games Family!
PROJECT UPDATE
Project Update: Games and Display stands! + Locking and Charging soon.
Howdy!
I hope everyone had a belly-filling and restful holiday 🦃🍽️🍂 and a productive weekend of black Friday shopping 🛒🛍️.
We've got some fun things awaiting you below. Games, Display Stands, and more! Plus, you don't need to wait until Christmas to enjoy them. But first, a few quick pieces of business...
We've got some fun things awaiting you below. Games, Display Stands, and more! Plus, you don't need to wait until Christmas to enjoy them. But first, a few quick pieces of business...
📣Last call for order updates! 🛒Charging Cards 💳and Locking Addresses! 📦
Emails went out yesterday to let you know we are locking orders. You have until December 3rd at 3:00 AM MST to make changes.
After this, we will lock your reward selections and charge cards for add-on item purchases, pledge upgrades, and pre-orders. Please make sure that you have the correct card information on file. If any issues arise with your payment you’ll receive an email letting you know to correct your payment information.
You can update your shipping address up until we lock addresses for shipping on Dec 5th. You will get a 48 hour email notice for this as well.
If you fill out your BackerKit survey or pay for extra shipping after the Dec 5th, we’ll still receive your information, but your shipment may be delayed.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://fate-finder.backerkit.com/
🎲Games, Oracles, and RPG Generators🎲
We finished creating most of the digital stretch goals. and have made them available through our website click below to grab them.
🏆Display Stands🏆
I had a blast experimenting with a 3d printer and various software to create these display stands for everyone. Grab the files and print them out to showcase your Fate Finder.
Still working on the One Shot Adventure.
Still working on the One Shot Adventure.
A Twist of Fate
Now that Fenn is in the Hall of Luck, can he make it to the God of Fortune to return the Fate Finder?
Twist of Fate part 7
From me and the Sundial Games family, we hope you had a wonderful Thanksgiving. We are grateful for you, our players and supporters. May your homes and hearts be warm this holiday season!
Twist of Fate part 7
From me and the Sundial Games family, we hope you had a wonderful Thanksgiving. We are grateful for you, our players and supporters. May your homes and hearts be warm this holiday season!
Thanks everyone for your support!
Good evening I'm just curious where are the surveys released today?