Our cookie supplies are starting to run low but luckily there are only a few of you remaining in the cookie club! 🍪
Thank goodness because our baker is exhausted from all of the hard work.
our baker working overtime to keep up with high cookie demand
So we have some good news. We're almost done with fulfillment updates! Next week will be our last weekly fulfillment update and for any region that is still waiting, we will send you an email instead.
I know the GIFs will be missed, but don't worry. Your withdrawal will not last long for we have a new campaign coming soon. More on that at the end of this update 😉
OK, Fulfillment Updates 📦
You may experience a 7 day delay in response to support requests due to high volumes and some of our staff being out.
We appreciate your patience and are working hard to answer all of your emails in the order we receive them! Please do not send multiple requests or follow up on your request unless 10 days have passed as this will push your request to the end of the queue again.
Our US warehouse is nearly done! Oct 25 was their projected completion date and they have 20 orders left in queue which will be shipped by this weekend.
If you do not receive a shipping notice or package by mid next week, we encourage you to reach out to us using the subject line "Moonrollers Pledge Missing in USA" through the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Canada
Pick and Pack has finished shipping all Canadian packages! If you are still missing the tracking information or package by mid next week, please let us know by using the Campaign Support form described above.
If you have any issues with your order, please contact us with the support form mentioned above.
Mexico, Central/South America
All international orders have been shipped! If you are still missing the tracking information, please let us know by using the Campaign Support form described above!
Europe 🌍
Fulfillment in the UK/EU is at 100% completion and they are working on retailer orders.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements from Spiral Galaxy within this next month!
Please use the guideline provided below to appropriately direct your email requests:
If you are missing entire products or have damaged game boxes from your package shipment, please reach out to the Spiral Galaxy fulfillment support team at [email protected]
If you are missing or have defective pieces within a game, please reach out to [email protected] with the subject line "Moonrollers Item Issue in Europe" and include an image of the issue.
If you have not received news of your package being shipped yet, please reach out to [email protected] with the subject line "Moonrollers Pledge Missing in Europe"
Australia & Oceania 🌏
Aetherworks is at 100% project completion for backers! They are preparing retailer orders for shipment.
Replacement requests will be accepted until Nov 8, 2024
Please check your games thoroughly once you receive the order. We will only be able to send replacements within this next month!
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Oceania"
Asia and Rest of World 🌏
VFI has sent shipments to about half of the regional hubs!
You can check for your regional hub status and estimated dates at this VFI website under the project titled "Mythic Mischief." Any region that is "In Consolidation" is still waiting for the freight container to be shipped.
VFI will ship your games to regional hubs which will then pass it onto local businesses (usually game stores or distributors) who will handle the final shipment to you. You will only receive tracking information once your package has made it to the regional hub since VFI does not send you tracking directly.
If you have any issues with your order, please reach out to [email protected] with the subject line "Moonrollers Pledge Issue in Asia"
