Hello all!
Reporting back for the fulfillment update. This update contains info for campaign backers and pre-order customers separately.

By now, everyone who backed during the main campaign should have gotten tracking info, most likely in more than one way because of certain automatisms.

You should have either:
- gotten an email from my e-mail address with a tracking number and tracking link
- gotten an email from my e-mail address with no tracking number (just order number), and additionally an email from DHL with tracking number/link

and regardless of that, everyone should have
- gotten an email from Backerkit with their tracking number + link

If you have not received your tracking number, you can always contact me either via comment here, via email or via DM on Discord/social media @doombloomart (just make sure you write an informative first DM or else I'll assume you're a bot and ignore).
(The exception is of course those who are doing pickup or have other agreements with me!)

Almost all packages are carried out to the post office now.
There's only 3 large parcels to the US I couldn't carry out today because their package size exceeded the dimension limit for the shipping type, so I am going to repack those asap - I am waiting for new boxes to arrive for those and it looks like that will be Wednesday. Still, you should have gotten your tracking number and it will stay the same, there will just be no updates until then. I just need to repack to a different proportioned box. Sorry for that!

The shipping carrier is DHL for all shipments.

All the smaller parcels (1-2 glass cups) are dropped off, but the tracking will only start working in 24-48 hours (and rarely more) because these are not scanned until they have reached the sorting center and the time naturally varies depending on how they get routed.

If you pre-ordered until today, your orders will be processed most likely by the end of this week!
For any pre-orders coming after today, the processing time may vary because I need to restock glass cups designs.

Pre-Orders will also close once I'm caught up with shipping, and the tumblers will enter my regular store a while later.

Since we're dealing with glass, it's important to check your parcel asap for damages *before and after opening* upon arrival and take photos. If we have a case for insurance, it expires within 7 days of arrival. After that period I can't do anything for you. 

I packed everything to the best of my ability and until I was confident that throwing them around and pressing them would not break the glass. On top of that, borosilicate glass is rather sturdy! However I cannot anticipate every single form of abuse so naturally I cannot rule out that some glassware will arrive damaged.

1. If your parcel looks heavily abused from the outside, take a photo of it before opening and send it to me if the contents are indeed broken too - the damage reporting has to be done through me, not directly by you to DHL
2. Same if your parcel looks like someone along the way might have opened it and items are missing
3. Regardless of outside damages - if your product does not arrive in the proper condition, email me with all the details (your backerkit username, descriptive images). I'm sure we can sort it out somehow.
4. If you received the wrong item(s), take a picture of everything you received and email that to me

If any of your items require replacement, it can take 1-3 weeks to do so, as I can't guarantee that every design is in stock. 

And lastly, if you received an ungodly amount of styrofoam as padding, I'm deeply sorry for the mess and rather non-cute packaging, but it seemed like the best lightweight protector and the safety of your products was my top priority! It's all recycled from the original packaging of these glass cups that my supplier uses for shipping. All plastic bubble wrap is recycled as well.

Hey all!
I wanted to give a bit of an update on fulfillment, and more importantly I want to show you my written guide on how to apply UV-DTF Transfers: Link to my blog post
My post also links to a video that I recorded once, that can give you the rough idea on how to proceed but I still highly recommend reading the article as it contains everything I learned while making a ton of glass tumblers. I will still try to record a longer video where I show it in more detail, I have not found space to film though with all the fulfillment going on.

Fulfillment status: 
I've gotten around a third of all orders done. All pledges that are only flat items (Transfers, stickers etc) should have received a tracking number via e-mal by now.  (And I know that some Europeans have received theirs already! Woohoo)
If not contact me and I will give you yours! The big bulk of orders will happen today & on weekend, and I will then bring most of it out tomorrow or on Monday! 
The order of fulfillment is a bit chaotic, I'm trying to ship out one or two bigger packages a day while taking in small packages what I can. I currently rely on a helper to do these things too as I currently have Covid (best timing, I swear) but it's proceeding well overall! 

Cheers
Ave

Hey all!
Everything is prepared from my side to ship out orders, except that the reprints of some designs have still not arrived but I'm sure they will later this week. I'm trying to get everything done as soon as I can! The flat item orders should go out quickly if they don't contain designs that are awaiting restock/reprint, the glass cups will likely take me a whole week.

You should have gotten an e-mail with an invoice, but of course you all already paid it so no need for any action. This is more for my bookkeeping than anything else. 

- when your order ships, you will get a separate shipping notification which includes info on how to track. This will probably take me all week to do, and if your order contains some designs that are still awaiting reprint or restock, it depends on when that arrives.
- When you get your tracking number, please please please keep an eye on it! Losses and/or misrouted parcels can always happen so if you notice that your shipment is not showing activity after a certain point, contact me and I will ask my shipping company to look into it and I can replace parcels.
- When you receive your package and it looks damaged, take pictures of it before unboxing. If the contents are damaged, contact me as soon as possible and send as many clear pictures as you can.
- If everything arrives well - share a picture too and let me know if the products made you happy :D If you ordered a transfer, I would love to see what you used it on.

Also, I am working on guides on how to use the DTF transfers correctly, I will keep you posted :> There are a lot around the internet too which you can search, but I will try to make a detailed guide.

In case you wonder what the most popular designs were!
For the actual glass cups...
... 62 total were ordered and not dropped
... ZERO opted for the plain lid, everyone wanted the print :> (this makes me happy!)
... 38 of them were from the soda girl main series
... 11 were Gyokuro alone
... 8 were from the flower tea series
... 5 from classic tea series
... two who did not receive orders were Oolong and Lotus Tea
... the most popular one was Shirley Temple, barely beating Gyokuro with 12!
For the transfers...
... 43 total ordered and not dropped
... the popularity distribution was way more even!
... Gyokuro was the most popular at 6, followed by Elderflower and Ramune at 5 each!

... Every design was ordered at least twice!
For the magnetic bookmarks...
... Shirley Temple was most popular at 13, closely followed by Elderflower at 12
... Ramune and Herbs got 7 and 9 respectively!

Thank you very much!
Averil

Hey guys!
Your orders are now all locked and most of your cards have been charged shipping. A handful of your payments failed, so please review that. If you are experiencing trouble with using your card via Backerkit, please reach out to either their support or to me if you want to set up a different method to charge shipping. I will not be able to ship your order without collecting the second charge!

Everyone, please double check your addresses - they will lock in 48 hours. Check especially if you've given your apartment numbers if applicable, if your numbers and zip codes are correct and also if all info is in the correct field. All shipping info will be printed as entered, I will not be able to "spot obvious mistakes" since the address format is different in each country. 

The final prints have not arrived yet so I'm shipping the ones first where I still have enough prints left over. Starting from this weekend you will all be receiving your tracking numbers which will mostly be trackable through DHL, in some cases for US customers it will be trackable via USPS. I will make a separate update for the shipping process and what to look out for. 

Cheers
Averil