Hello Everyone,

Early in the program, we informed everyone that we would charge shipping later.

In update #11, we reminded everyone that we would charge shipping and any owed funds in a few days. Those charges took place on or around the last week of October. I thought the charge would appear as BackerKit, but I have confirmed with a customer that it is listed on their statement as "You Are Worth It, " our company's name.

The shipping charges, which mostly ranged from $9.95 to $19.95, were applied based on your order and location. You can verify these charges by logging into your BackerKit account, ensuring transparency and peace of mind.

Some individuals did not recognize the charge and have disputed it with their credit card company. We’re all human, and I understand that mistakes can happen. Disputing a charge involves paperwork, which can delay the fulfillment process. Unfortunately, we can't ship rewards to anyone with a disputed charge or an outstanding balance. This issue only affects those who have contested a charge. Please resolve this issue quickly.

As we discuss the balance due, it's important to note that several backers still need to complete their survey, provide their shipping address, and pay for shipping. The system can only charge you shipping once it knows how much to charge, as determined by your order and address. Your prompt action will significantly help us fulfill your rewards smoothly. Once you enter your address, the correct shipping amount will be displayed.

Project update:

We have received the physical proofs. They look great. We expect to start the printing process early next week.

Farland The Dragon keychain is out of testing and in the production phase.

Everything is coming together quickly. I cannot stress enough the importance of ensuring that your survey is complete and that we have your correct address. The cut-off date for changing your address will be soon. Please do not delay.

This has been a fantastic journey, thanks to all of you, our backers. We could not have done it without you. We appreciate your support and understanding as we navigate these final stages of the project.

If you have any questions or issues, please do not hesitate to contact me first. 

[email protected] 

 

Regards,
C.D. Lombardi