BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
We will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge and collect shipping fees and taxes if applicable. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order.
Can I do a group pledge?
If you're interested in doing a group pledge, please email us at [email protected] for more information.
I'm a retailer with a webstore. Can I still participate in the retail pledge?
Yes, our Retail Terms include brick-and-mortar locations and web stores! You can see our full Retail Terms here:
Is shipping and VAT/Taxes included in my pledge?
No all shipping and applicable VAT/Taxes will be charged later in the Pledge Manager.
Can I get a refund on my pledge?
It's easy to cancel your pledge while the project is still live. Canceling your pledge before the project ends means you will not be charged at the close of the project. Due to the nature of crowdfunding, it's very difficult for us to offer returns on pledges after the project closes. We are a small company of less than 5 people and our games can only be made through the support of backers. If enough people withdrew their pledges the project would stop moving forward. However, we understand that life happens. If you have a circumstance where you absolutely need a refund, please reach out to us at [email protected] so we can assist you.
What countries are in the EU Shipping Region?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bosnia, Iceland, Monaco, Norway, San Marino, Serbia, Switzerland, Turkey, Andorra, and Gibraltar. *Please note that if your country is in the EU but not listed here it will be considered EU Other for shipping. *We cannot ship to Ukraine at this time.
What countries are in the Southeast Asia Shipping Region?
India, Japan, Malaysia, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam.
How can I get The Birds Series Exclusive Pin?
There are multiple ways to get this fancy little pin! 1. Get it for free by being a backer who subscribed to our The Birds Series pre-launch on BackerKit. 2. Get it for free by pledging for any pledge level during the first 48 hours of the BackerKit Campaign Launch. 3. Buying it for $10 in the pledge manager after the campaign closes. *Please note that the purchase of a physical product is required to receive the free The Birds Series Exclusive Pin.