BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
IMPORTANT INFORMATION FOR EU/UK BACKERS:
EU/UK: We can ship packages to the EU and UK, but will not be remitting or paying VAT; you will be responsible for any import fees upon retrieval of your package. Please do your research to get an estimate of how much these fees may be for your country.
The design I want hasn't reached for it's goal yet, should I still pledge?
If a design is currently locked and you want the design to become unlocked, the best way to ensure so is to pledge, every contribution helps to unlocking more designs and even freebies! If the design remains locked near the end of the campaign you are always free to cancel or change your pledge. An email will be sent out to all backers near the end of the campaign to remind you where the campaign is currently at and your favorite design has been unlocked.
Will these designs be available after the campaign ends?
Leftovers will be sold on my online store after Backerkit rewards have been sent out, but I cannot guarantee availability. Only designs unlocked on Backerkit will be available for general sale, so please consider pledging here if you can!
When will I receive my survey?
It's recommended that after a campaign ends, that a 14 day grace period should be given to process payments for pledges. Please note that survey's are send out in two batches: smoke-test surveys and the remaining surveys. Smoke-test surveys are sent out to a small random selection of backers to make sure the survey process gets filled out surveys. If there are no issues, then the remainder of backers will receive their surveys via email shortly after.