BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What is the Project Timeline?
The current* project timeline is: October 4-22, 2024: Campaign is live. November 2024: Surveys go out to you so you can select your rewards and add-ons. November 2024: Items are ordered and put into production. February-April 2025: Fulfillment will begin when items are complete and in hand. May 2025: Fulfillment should be complete. *Please note this is the current estimate. The timeline may change due to unexpected delays or circumstances.
What is the Refund Policy?
Backers are given the opportunity to change or cancel their pledge at any time when the campaign is active (October 4-22). A paid pledge is considered a commitment to the campaign fulfillment process, so refunds will not be given. If rewards are lost when shipped to you in fulfillment, contact us at [email protected] and we will look into the situation and, depending on the case, resend the selected rewards with payment of additional shipping cost.
What are the Shipping Costs?
Shipping costs will be paid after the campaign and are not included in the pledge tiers/add-ons. Price will be dependent on location and weight of items. USA: Shipping costs will start at 5 USD for 1 enamel pin & $6 for one Breb. Canada: Shipping costs will start at 12 USD for 1 enamel pin & $13 for one Breb. Everywhere else: Shipping costs will start at $14 USD for 1 enamel pin & $15 for one Breb.
How does the Early Bird $2 credit work?
Early bird backers (folks who made a pledge within the first 48 hours of the campaign) will receive a $2 credit added to their balance after the campaign during the survey process. These backers can use this credit to save $2 on shipping or other add-ons if added after the campaign.
How do I qualify for the cross collab incentive with Hurtsies: Interactive Zombie Plushies?
If you back my campaign and Loppy Rae’s Hurtsies: Interactive Zombie Plushies! campaign before both campaigns end, then you will qualify for our special cross collab exclusive: a zipper pouch from each of us!! Link to Hurtsies: Interactive Zombie Plushies campaign: https://www.backerkit.com/c/projects/loppy-rae/hurtsies-interactive-zombie-plushies
How can we contact you if we have a question?
Feel free to contact us at [email protected]. Please be sure to include your backer email address so we can help you more quickly.