BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What if my pin arrives damaged?
If your pins arrive damaged, please reach out to me directly! I will be happy to send you a new pin!
When will my pins arrive?
Your pins will arrive sometime at the end of April 2025 if everything goes smoothly! I'm just one person so please be patient as I check on pin quality, pack and fulfill all orders once the campaign is over
Are you shipping internationally?
I will Be Shipping to the US, Canada, Australia and Singapore.
REFUNDS AND CANCELLATIONS
Refunds, returns and cancellations are not accepted after the campaign ends. Funds are used directly towards production. - If you do not fill out your survey within 3 months of being sent, your pledge will assumed as donation and collected as such. Refunds for this are not available. - We will post many updates reminding those to complete their surveys and regarding important information, so please be sure to check your email! - If you do not receive your package due to incorrect address info you provided, we are unable to help you with reshipment/refunds. We are not responsible for incorrect addresses or delivered packages to a wrong address. PLEASE check your address carefully!! You will have time to change your address up until we are ready to start shipping out items. - We will remind backers to update or change their address multiple times. Once the last call is made for address checks, you will no longer be able to change your shipping information after.