Orders are about 2/3rds finished shipping-- in just two weeks! Thank you for your patience... if your order didn't ship yet, it will be soon!
After much feedback, Snug-Alongs care instructions have been updated! Backerkit orders will all get the old version, so check this new version which includes details about your backpack arriving empty and that you must put items inside to make it look full and sit up! The body was left fully unstuffed for more room for your treasures 🧡
Please also note the inner lining is made of a STRONG fabric meant to withstand being used as a backpack and is not intended to be soft inside.
One other note, our backpacks are handcrafted with care, so please expect each item to have unique, small imperfections that add to its charm. If you're looking for a 100% flawless product, please be aware that each item may have minor variations. These items are made one by one, and each one will be different in some small way.
However, if you encounter any significant defects such as embroidery errors, sewing issues, or seams that come apart during transit, we offer exchanges to address these concerns. For assistance, please reach out to us with kindness at [email protected], and we’ll be more than happy to help.
Please remember that we are a very small team of humans with feelings, and it is not necessary to yell at us or express your disappointment harshly if an item arrives damaged or defected -- we already know it's disappointing! If there is a problem, we will help you, but abusive, overly harsh, or threatening language is never necessary and will not be tolerated by our team.
Thank you so much for all the adorable photos and wonderful feedback we've gotten from almost everyone so far. I am so so so so so happy the backpacks are getting love and already proving useful in stressful social situations. I designed them to be a comfort, but also to be useful with a big pocket, and the feedback that they have been working on both levels for so many people has me over the moon. THANK YOU, THANK YOU!!!!
