BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When are shipping fees collected?
Shipping fees are collected after the campaign, and are separate from your pledge fee! Shipping will be calculated based on your location, and will be collected when you fill out your backer survey in the BackerKit Pledge Manager. The "Shipping" section of the campaign page has some rough estimates of shipping costs. Actual fees could be higher or lower.
When are rewards shipped?
If all goes smoothly, I plan to ship rewards July - August 2025. If my manufacturer needs to remake pins (due to revisions or damage), this may push this target back. You can see a breakdown of my estimated timeline in the "Timeline" section of the campaign page.
What is the cross-collab freebie? How do I receive it?
"Cross-collab" refers to projects that have paired up to offer FREE pins as an incentive to back both projects. This means that if you back BOTH projects in the pair (for a physical reward), you will get a limited FREE pin from EACH creator. Back both Moon Hollow Archive and Sorceress by Jeszika LeVye to receive the free cross-collab pin. ALL physical reward tiers of Moon Hollow Archive are eligible for the cross-collab freebie. Even if you only back for 1 pin!
Do you ship internationally?
Yes! The only country I am currently not shipping to is Russia. Please note, any backers outside of the United States are responsible for any taxes and/or fees (such as VAT)! Please also note that shipping fees will be collected after the campaign ends via the Backerkit Pledge Manager system.
What is your refund policy?
I will not offer refunds. The funds from this project will be used to produce the pins, prints, and the iron-on patch. If you'd like to cancel your pledge, you may do so before the campaign ends.
Will pins be available for purchase after the campaign ends?
Possibly. After all rewards are fulfilled, and any damaged/lost shipments are taken care of, leftover rewards will be available for purchase online. However, I can't guarantee how many of each design will be available. Backing the Moon Hollow Archive campaign is your best bet on receiving the designs you want. I'll be sure to update backers when and where remaining rewards are available for purchase!