BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
I need to reach you with a question, suggestion, or an issue with the campaign.
Hit me at [email protected].
Do you ship to [country]?
Probably! I ship to most international customers. This includes Canada, Mexico, Japan, Korea, China, Australia, and most non-UK EU territories. Backers from these countries will not be able to pledge to physical tiers, or receive any rewards. - Russia - Israel - Germany - Great Britain Due to multiple logistical, legal and conduct issues involved with UK backers during BIRD CRIMES, I am no longer offering UK options. United Kingdom backers will no longer be able to pledge to physical tiers. It's simply not worth the hassle, sorry guys. Depending on time constraints, I may make exceptions for large pledges. If you are interested in backing for a very large amount of pins to the UK (upwards of $100) please reach out to me.
Will you make [bird]? How about [animal?]
You can force me to make the bird of your choice with the CUSTOM PIN tier, or come color one with the CUSTOM COLOR tier. Otherwise, if you don't see it on the stretch goal map or a poll, it's not getting made this time around. I always take suggestions, but I don't make promises.
Do you offer refunds on pledges?
Because your funds are used to fund development, logistics, packaging and manufacturing for hundreds of other buyers, there is a short answer: no. Crowdfunding requires full commitment, and you're expected to do your part once you pledge. tl;dr no
Oops! I missed my survey or card payment deadline. Can I still get my items?
Short answer: also no. Stock for fulfillment is ordered based on survey results. I can't guarantee I have your items left or ready to send to you if you didn't fill your survey out or pay on time. Backers receive regular (up to daily) emails depending on project activity, and should always have ample notice to do their part. Survey reminders, payment reminders, and other updates come far in advance, and I will personally reach out to backers with large unpaid charges when time is almost up. If you know, in advance, that you will miss a survey or payment deadline, please reach out to me and I'll see what we can do - I do make exceptions for emergency moves, medical issues, or other life circumstances. Your wellbeing is more important than stupid little pieces of metal, just let me know or I can't really do much about it.
I changed my mind, and want more or less pins. Can I switch tiers?
Yes, you can switch tiers at any time. Please be aware that limited tiers (such as EARLY BIRDS) are restricted by number, not time. If you move away from a limited tier, it will open up for someone else - and you probably won't be able to get it back.