BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When do I receive my rewards?
If you support my project on BackerKit, you’ll get an inside look at my creative process and follow along the manufacturing process. When the campaign ends successfully, your card will be charged with the pledged amount. 2-3 weeks after the campain, I will send out a link to the pledgemanager, where you can choose your designs, add additional add-ons and pay for shipping. After the pledge manager closes I can order all of the products we unlocked: I use your pledgemanager results to estimate how much of each product I need, to keep waste and cost down. I will inform you in regular updates throughout this process. Your rewards ship in December or January and, depending on your location and holiday-related shipping delays, will arrive a few days or weeks later. You can find shipping estimates below.
I am from the UK, why can’t I pledge?
Because of the UK VAT regulations, I cannot accept your pledge or your order in the preorder store. For this I apologise, I know it’s annoying. Once the project has successfully funded and the preorder store opens, I will open UK-only preorders on my Etsy store. Etsy will then deal with the VAT regulations, meaning both of us can relax and you should have no customs or VAT issues when you take delivery of your preorder items.
I changed my mind and don’t want to pledge anymore, what can I do?
If the project is still live, so the funding period has not ended (it ends on September 26th), you can simply cancel your pledge at no cost to you. However, keep in mind that this means you lose any Early Bird benefits you may have. If the campaign has succesfully funded and is no longer active, you can no longer cancel your pledge. Unfortunately, I cannot provide you with a refund, as your pledge is used to make this project a reality.
How are you shipping the rewards; how long does it take and what does it cost?
I ship all rewards using DHL/Deutsche Post. All rewards are shipped in sturdy cardboard boxes or cardboard envelopes. All shipments also have a tracking number, so you can stay informed of where your package is. Turnaround time varies, you can find an estimate below. If your pledge is shipped in December, holiday delays might also affect your shipment. Please allow a few extra days before you contact me about your shipment - unfortunately I only get same information as you do.
How are customs and taxes handled?
If you pledge from within the EU, you should not need to pay any taxes upon delivery as a private customer. If you pledged from outside of the EU, customs fees and taxes might apply when or before you take delivery. I will add an invoice to your parcel, which should help you with any inquiries. If you are a UK customer, please check above for more information!
Can I order as a business customer?
Not through this campaign. But please do message me, and we will figure something out when the campaign is successfully funded.