Project Update: Shipping Updates: Finding & Fixing Stragglers
Dear Backers,
We wanted to provide an update regarding shipping notifications for those who have not yet received them. Below are the common reasons for delays:
- Outstanding Balances: Some orders require shipping fees to be charged before processing.
- Merged Orders: If you placed multiple orders (double or triple), they need to be consolidated, and shipping fees will need to be charged.
- Declined Payments: Your card may have been declined, preventing the shipping charge from being processed.
- Manual Push Needed: In some cases, initial shipping charges were declined but later resolved. These orders require manual processing, which we are actively working on.
- Missing Shipping Option: In rare instances, some orders were not given the option to pay for shipping, leaving them in limbo.
Additionally, for backers in the UK and other international locations, some tracking numbers may no longer work after your package arrives in your country. This is because the package is transferred to your local postal service. In most cases, your original tracking link includes a secondary number you can use to continue tracking. While this process is not ideal, the information is available with a bit of digging.
We are working tirelessly to ensure all remaining orders are addressed and shipped by Tuesday. Fewer than 200 orders remain in this category. If you received a charge from Dungeon Damsel, this reflects an overdue balance, and your order has been moved forward to our fulfillment team.
For those whose cards could not process the remaining balance, we will be reaching out individually to resolve the issue promptly and ensure your order is shipped without further delay.
Thank you for your patience and understanding as we finalize these last steps!
We'll see you at the finish line,
The Dungeon Damsel Team
The Dungeon Damsel Team
Comments
12