Hello! ALL orders from this campaign have now been shipped out! The very last few packages just went out this morning! (excluding those few who still haven't a...
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ChimeraBunny
about 2 months ago
ALL remaining orders ship now! :DDD (ita bags arrived!)
They're finally here!!! 38 boxes of glass frog ita bags just arrived to us today! We now have every single product in from this campaign, so...
ALL the remaining orders are ...
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ChimeraBunny
2 months ago
Locking addresses for the rest of the orders now!
Hiya! Just wanted to make a quick update that we are locking the remaining addresses, since the glass frog ita bags will be ready to ship very soon! (right at the end of this mo...
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ChimeraBunny
3 months ago
NOW SHIPPING: Bug plush keychains and tree frog bags!
We will now be locking addresses for all orders (EXCEPT those who have a glass frog ita bag with their order)
So please double check your address! Shipment will begin as soon as...
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ChimeraBunny
4 months ago
UPDATE: Shipping, keychains, and ita bags
Hello everyone!
Apologies for the late update, we've been working constantly over the last two months shipping out orders! We definitely underestimated how much longer bullfrog...
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ChimeraBunny
6 months ago
Locking more addresses! Inventory arriving soon 👀
NOW LOCKING ADDRESSES for orders including:
-Red Dart Frog bag
-Tomato Frog Bag
-Pacman Frog Bag
-Blue Dart Frog Bag
-Coquí Frog Bag
-Desert Rain Frog Bag
-Bullfrog Backpack
-T...
Hello! ALL orders from this campaign have now been shipped out! The very last few packages just went out this morning! (excluding those few who still haven't answered their surveys, if that's you please reach out through email so we can help you out!)
Thank you SO so much for your patience with us shipping out all the 2,700+ orders!! A ton of stuff behind the scenes + chronic illness did delay shipments back a little further than we expected, but we're all caught up now! I'm currently making my way through our emails, apologies for the lack of updates and not responding to community posts as well :,) I don't get notified when you comment here but I will get back to you as quickly as I can if you email [email protected]!
(email for tracking info, lost/stolen packages, missing items, or issues with your items!)
For the future, we will be switching to using a shipping fullfillment company to ship out all orders on our shops + future campaigns! (this will start early next year, we're holding a small sale on our stores then closing down for the rest of the year as we make the transition) Shipping on our own with the volume of orders we get isn't really feasible physically anymore, so hope this new change will improve shipping times drastically! We greatly appreciate the understanding and patience you've shown us on this campaign <3
You should've received a confirmation email with the tracking on your order to your email inbox, but in case you didn't shoot us an email and we've got you covered :D It's been super cool to see everyone receiving their orders and sharing it with us over on instagram, I've even seen some people wearing our merch out in public a few times!! So, I've gotta ask you guys...
What's the coolest adventure you've been on with your frog bag so far?
I haven’t seen any shipping updates and I’ve been so excited seeing everyone else receive their items yet every time I’ve checked to see if I just missed seeing if I’ve received the shipping information I still haven’t, it’s been about a month since the post saying all orders were being shipped out. Is anyone else having this issue?
My order seems to be stuck somewhere in limbo. According to tracking it left the US at the end of October. But it seems to have disappeared. I can't find if it even arrived in Australia. It was supposed to arrive to me by 8 November. I've sent emails but no response.
Help!
I wanted to reach out here incase my emails wind up in spam or get lost in everything. I had an issue receiving my package. I did not know if there was anything I could do. It is currently being returned to sender by the courier. Its almost returned fully however I would still really like to receive this package! I've been looking forward to the amazing work and am willing to do what ever is needed.
