An update on the issue with erroneous shipping charges which I described in my previous post. All refunds for affected backers have now been processed through Stripe, the credit card processing service, although it may take another 24-48 hours for transactions to finalize depending on your card or bank.
If you would like to double-check your amounts, you can log into your BackerKit page for the project, and click "Edit My Address" in the upper right. This will take you to a page that shows you your whole order. In the "Balance" section on the right hand side, the amount under "Shipping Total" shows the correct charge for shipping your order. Under that, you should see a line item "Paid with Credit Card" with your first charge (which includes any add-ons and the mistaken overcharge). There should be a second second line item showing "Refunded via Credit Card" if you were affected by this error, showing the amount that was returned to you. You should see a final "Credit Remaining" amount of $0.00.
Here's an example of a backer with a shipping charge of $9.50 and no add-ons. They pledged at the $45 tier last fall, were charged $19.50 for shipping erroneously last week, then refunded $10.00.
Note that it's possible on your credit card portal that refunds may look similar to additional charges while the transaction is still pending. If you are in this boat, ideally the thing to do is wait one to two more days before pinging me just to make sure the transaction has settled and you are in fact seeing the correct final amounts.
If you have any issues or questions about your situation, the best thing to do is to contact me via email at aareed at gmail, from the email address associated with your pledge. This makes sure I get promptly notified, can easily look up your account, and we don't have to worry about keeping things vague in a public forum for privacy reasons (i.e. the comments page), and I'll do my best to get you sorted!
Apologies again for the error! Hopefully things should be smooth sailing from here.
A reminder that I'll be locking shipping addresses in just under a week (2/26) as I continue preparing to ship final orders. If you've recently moved or are planning to in the next 30 days, or otherwise need to change your shipping address, now is the time to do so! If you have an urgent address change situation after this deadline, please reach out and let me know directly-- I cannot guarantee the ability to update a shipping address after this date, but I'll do my best to reroute your order if it's at all possible.
