Project Update: Fixing Shipping for Patches
Hi folks –
It looks like there are a small number of digital backers who had physical patches added to their pledges for cross-collab rewards. If you're one of them, our shipping tables quoted you a ridiculous shipping price.
To fix this, we're filtering those backers in our pledge management software and manually adding shipping credit, so your patches will ship for free. We apologize for the inconvenience!
We should have the fix implemented in your accounts within 24 hours.
Thanks,
Ben
It looks like there are a small number of digital backers who had physical patches added to their pledges for cross-collab rewards. If you're one of them, our shipping tables quoted you a ridiculous shipping price.
To fix this, we're filtering those backers in our pledge management software and manually adding shipping credit, so your patches will ship for free. We apologize for the inconvenience!
We should have the fix implemented in your accounts within 24 hours.
Thanks,
Ben
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