BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What happens if I don't answer my survey?
Without your survey I do not have an address or accurate counts of what you would like. If you do not answer your survey within 6 months of the end of the campaign, there are two options: if I still have said items in stock, I will send them to you. If these items are out of stock, you will receive store credit to my online store. The reason why I cannot refund your pledge after it has been collected is because all funds collected will go towards production. I personally reach out through email and messages to every backer who hasn't answered their survey multiple times before I lock all surveys for final count and kickstarter/backerkit also sends reminder emails as well. I also provide frequent updates on kickstarter/backerkit to let you know when to expect surveys and when they are sent out. In order to ensure that you are able to receive the items that you pledge, please make sure that you are checking notifications for the crowdfunding page and/or messages that you receive from me.
Can I get a refund for my pledge?
You can pledge first without paying! Backerkit is an all-or-nothing campaign. If you decide that you do not want the pins, you can cancel your pledge at any time before the campaign ends. Please be warned that I will not cancel any pledges or refund you after the campaign ends. You will have the opportunity of around 21 days (3 weeks) of when the campaign is active for you to decide if you want the pins. Afterwards the pledge amount is collected and will go into production. Any cancellations/refunds during this time are disruptive to the timeline of these projects and will not be accepted, so please be cautious about it.