BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will I get to choose what design(s) I want?
During the project period, you are only required to select the quantity of each item you'd like. Once the project is over, a survey will be sent to your email for you to fill out all other necessary information (shipping address, designs, etc.)
What happens if I need to change my address?
You are free to change your address even after the survey is filled out, up until the items arrive to me. I will send out an email notification 48 hours prior to locking in orders for any last minute changes before I ship everything out.
May I purchase something in your online store to have it ship together with my Backerkit reward and save on shipping?
Absolutely! View my online store here: https://xiumai.ca/ Please include a note in the cart asking me to combine with your BackerKit reward, and make sure the name and shipping addresses match on both orders. If your order in my store contains a pre-order, your BackerKit rewards won't ship until everything is ready. Excess shipping costs will be refunded at the time of shipment.
When should I expect the items to arrive?
You can refer to the schedule listed on the project page for the estimated timeline! Fulfillment is expected to begin June 2025. Please note that this is not a guaranteed date, in case of any issues during the production period. I am dedicated to providing the best quality pins (in the case a remake is needed, the timeline may be extended.)
Can I get a refund?
No refunds will be issued after the project has been completed, as all funds go into the production of these items. In case of an emergency, please contact me at [email protected] and we can work something out. Refunds in extreme circumstances are subject to a 15% unrecoverable BackerKit fee.
After I've submitted my survey, can I change the design of the item I initially ordered?
Please contact me ASAP at [email protected] if you would like to make changes to your survey! I cannot guarantee I am able to do this after orders are placed, but if I have enough extras, I can make changes to your order.
How will I know my order has shipped?
Please keep an eye out in an email! BackerKit will send you a confirmation email with your tracking information once it is ready to be shipped out. Please refer to the main project page for shipping estimates (varies depending on country being shipped to).