BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do refunds work?
Refunds requested within 30 days of the campaign end date are granted with no questions asked. After that, no refunds will be issued. If you don't fill out the survey or pay the shipping costs on time, the pledged amount is considered a donation to support the project.
What if my package goes missing?
After a package is sent, you have 30 days to report it as missing (or 60 days for international) by emailing [email protected] If additional stock is available, I will resend the package, but shipping costs must be paid again separately. Packages that are sent to an incorrect address due to an error on the Backer's side are addressed must be purchased again in whole (along with shipping.) Backers will be notified before addresses are locked in at least a week before fulfillment begins. Any last minute updates to the delivery addresses need to be noted in your survey.
What if my items are damaged in transit?
Minor cosmetic damage generally does not warrant replacement, but in the event that an item is significantly damaged on arrival, you have 30 days to report it to [email protected] with pictures of the damage. Replacements are addressed on a case-by-case basis, and require that shipping costs are paid again.
What if my address changes after filling out my survey?
It's important to keep your address up to date via the survey. Backers will be notified before addresses are locked in at least a week before fulfillment begins. If there are any questions surrounding exact timing, feel free to email at [email protected]
When should I expect to receive my items?
We anticipate Backers will receive the final version in digital form during Q4 of 2024 or Q1 of 2025, and hardcover versions no later than Q2 of 2025.
When is shipping charged?
We charge shipping via the Pledge Manager when the product is complete, which is anticipated to be Q4 2024, or Q1 2025. International Backers are expected to cover VAT taxes, and final shipping costs will be sent out at that time. Estimated shipping costs at this time for a single hardcover are... US - $8 CAN - $19 MEX - $24 UK - $29 EU - $29 AUS - $38 NZ - $38 Other - $50