11d

I emailed John yesterday and he gave me an email address: [email protected] to write about the order and mine have been sent yesterday, so I suggest you write them as well.

11d

Can I ask how you phrased your email? I haven't even received a tracking number yet. Did you have one before you sent them a message?

10d

Update for others: I also received a response from the whalebacker email. I'm obviously not holding my breath, but they have emailed me a tracking number that hopefully eventually gets shipped.