Let us know if you haven't gotten all of your items by February 28th

Remember how we said to let us know at the end of January if you haven't received your packages? Well... some shipments are taking longer than expected, and others are pinballing from customs to customs and taking their sweet time to make their way to you.

So, rather than letting us know in a few days if you haven't gotten your items yet, please wait until February 28th to let us know. I'm very sorry about this, it's absolutely unanticipated and I'm constantly surprised by new fulfillment issues. You'd think with as many campaigns as I've fulfilled, and as many issues I've seen in the past, nothing would surprise me. But here we are!

This includes anyone who filled out their pledge manager after mid-November, as the second wave of shipments was submitted! 

Retailer orders

We've gotten messages from a handful of retailers following up on their orders. Please know they aren't lost or anything, we just haven't even reached out to you to finalize your orders yet. However, we'll be doing that soon. Thank you so much for being patient!

We have a discord server!

You're always more than welcome to reach out to ask questions or chat in the comments across this campaign, but if you want a quicker response or to see what's going on with Weird Giraffe Games, we'd love it if you join our server! We also have a several special events running now and starting soon that we'd love to have you take part in. You can join here.

Missing or Broken Parts

If you've received your order but it's incorrect, or if any of the pieces are broken or missing, please create a helpdesk ticket to let us know.

Ratings and Pictures

Two of the most meaningful things you can do for us after you play Explosion in the Laboratory is to post a picture of yourself playing the game on social media or BGG and to rate the game on BGG. It's so amazing to see people having fun playing Explosion in the Laboratory because it means we have brought you joy, which is why we make games! If you choose to post a picture, please tag us (@weirdgiraffes on twitter and Weird Giraffe Games on Facebook)!

We have loved hearing your stories, and it makes our day to know that you enjoy Explosion in the Laboratory! I sincerely thank you for your sharing your kind words and thoughts.

You can rate Explosion in the Laboratory by going to its Board Game Geek page here. Then, you can select how many stars you want to rate it. If you hover over the stars, it will give you a description of what each number means. I really appreciate you taking the time to rate Explosion in the Laboratory!

In Conclusion

It's definitely been an adventure getting to this point, but everything is nearly done! Thanks for sticking with us for this long and I can't wait to hear what you think about the game! 

And as always, if you have any questions, comments, or anything else please submit a help ticket, unless it's an issue with the pledge manager. In that case, go here: https://explosion-in-the-laboratory.backerkit.com/faq#contact-us.

- 💥🔥📗 Carla, Weird Giraffe Games