BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I qualify for the cross-collab incentives?
Back In the Shadow of Glory and the Hit the Road Jack! campaign before both campaigns end to qualify for our special cross-collab incentives!
What is your refund policy?
You may request a full refund at any time before production begins. Simply contact us through Backerkit or email, and we will process your refund promptly. Once manufacturing and fulfillment have started, we are unable to offer refunds, as funds will have been committed to production and shipping costs. However, if you encounter issues with your pledge (such as a lost or damaged package), please reach out to us for a resolution.
I also backed Caught in the Rain, can you combine shipping?
Hey! Yes we can combine shipping, send us an email with your backer number from Caught in the Rain and we'll happily combine shipping for you! Please note, if you opt to combine shipping with Caught in the Rain, you will receive your copy of In the Shadow of Glory later than our predicted timeline, to coincide with our fulfillment of Caught in the Rain.