In short, I have a lot of different responsibilities to manage, and also co-ordinating tracking links for a few hundred orders at once might be too overwhelming. Margins on TTRPG publishing campaigns are already incredibly slim, so hiring someone to do this work would quickly inflate the cost of shipping. Once the campaign is finished, I'll be able to assess if I can offer tracked shipping options. For parcels bound outside of the UK, tracked delivery options cost significantly more than untracked shipping options. This is entirely out of my control; Royal Mail sets the price, and I add ~50p for packaging and my own labour packing orders.

If your rewards fail to arrive within the expected time frame (which will be confirmed when fulfilment begins), please get in contact. Provided it was sent to the correct address and the address provided was valid, I can organise a free replacement.

Estimate shipping fees to the USA may change significantly depending on how the Trump administration implements tariffs, and where. Information about this is very limited right now, but I will keep USA backers updated on any developments.

I am now registered on the EU's IOSS scheme, and have GPSR compliance documentation. With smaller tests run earlier this year, I'm confident about offering shipping into the EU. At checkout, you will be able to pay import taxes on your order, and your order should pass through border control smoothly.

You will be responsible for any import fees due on international orders to destinations outside of the EU and USA. EU Orders will have import fees pre-charged alongside shipping fees, as Stout Stoat Press (SSP) is now IOSS registered. More on this in a separate FAQ USA Orders will be fulfilled by Indie Press Revolution (IPR), so any potential import fees will be effectively prepaid on the the bulk shipping of stock from SSP to IPR in the USA. This will be reflected in the shipping fees.

You will be responsible for your own import fees. If you do not pay them, your order will be most likely be returned to the UK via non-priority mail. Once I receive it (which could take weeks or months), I’ll get in contact — you’ll be able to pay for a second delivery attempt, or opt to receive a partial refund of your order (minus shipping and the difference between your selected tier and the digital tier).

If this campaign successfully funds, soon after I'll start sending our surveys for backer information, which will include charges for shipping. These surveys will have a clear deadline, coinciding with the arrival of the printed books. Once the deadline has passed, I'll start fulfilment, working through groups of UK, EU and International backers, in that order. USA backers will be handled by Indie Press Revolution, and I'll have separate updates for their progress. Any surveys completed after the deadline will go into a general late group, which I will resolve *when I have the time* after all other fulfilment has been completed. As I work on other projects, this may mean this takes a few weeks or months to get to. I will try to resolve late surveys in a timely fashion; you want your rewards, and I want them out of my office!

Sometimes life rears its ugly head, and we forget to follow through on campaigns we've backed. I've forgotten to reply to campaigns I've backed *years* after they finished, and I've had backers appear out of the blue *years* after a book I published has since gone out of print. I empathise with both sides of this situation. After main fulfilment and late backer surveys are resolved, I'll publish a "final call" backer update, giving around a two-month deadline. Once this final call deadline has passed, I will review all incomplete backer surveys. If I am able to, my default action will be to refund any incomplete backers down to a digital tier (£10), and close their orders. If I judge that I am unable to do this, I reserve the right to close incomplete orders without delivering rewards. I'm not able to hold onto stock indefinitely for AWOL backers, though I do greatly appreciate your support.

I have a zero-tolerance policy for harassment, either against me, those I work with. If I judge you have harassed myself, or those I work with, I reserve the right to cancel your order without refund.