BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

Are the shirts and hoodies unisex?

Yes the shirts and hoodies are all unisex sizing and fitting!! The measurements in the size charts are in inches.

What are the clothes made of? How do I wash and dry my clothes?

My t-shirts are 100% cotton and my hoodies are a French Terry fabric (280 grams of French Terry with a composition of 85% cotton, 15% polyester)!! Regular wash and dry is fine with the apparel.

I've received my clothes and they don't fit! What do I do?

If you've received your apparel Rewards and they are the wrong size please email me at [email protected]. I won't be able to do any refunds but if you'd like to exchange your clothes for a different size we can do that! The clothes must be unworn and clean before shipping back to me. Once I receive the clothes I can go ahead and send you the correct sizes in the mail. You will receive a tracking number and I will expect to be notified when you've got them in the mail, thank you!

What is the timeline for this project? When will I receive my goods?

The Servalsurf Apparel Collection BackerKit project is set to launch late January 2025 and end late February 2025. Production for the clothes will take 20-26 business days and shipping should take approximately 18-24 business days. Backer's Rewards should start shipping June 2025. If there are any delays with production, shipping, etc. I will update everyone on BackerKit!!

I need to contact you but I don't know how/where!

If you need to reach out to me about the project please email me at [email protected] with any questions or concerns you may have!! I also go by @servalsurf on Instagram and Twitter if you need a faster response! Thank you!!

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