BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Will I be able to order the pins if I missed the campaign?
Yes! The pins will be available after the campaign through Backerkit's preorder shop for a limited time, once the project is fulfilled completely, any remaining stock will be listed at pokettoni.com/ryis
My country cannot be selected for shipping, why?
Due to complex shipping laws in the UK and European Union, we cannot offer shipping to these countries at this point in time. Supporters from the UK however, will be able to purchase any remaining stock through the Pokettoni Etsy when the campaign has been completely fulfilled.
How do i know if i qualify for the free mini pins?
If you back both my Midnight Magica campaign, as well as my collaboration partner Bunccino's Little Angel Couriers campaign then as long as both campaigns initial goals succeed you'll be able to receive both mini pins for free! This will be automatically added to your cart by Backerkit.
There's a combination of pins i want that's not listed, what do i do?
You can add additional pins through add-ons when you pledge, please make sure to select the pledge level closest to your desired outcome, then select any additional pins you'd like to add to your purchase through the add-on's option.
I have a question or issue not listed here, how do i reach out for help?
Depending on the issue, you may want to reach out to specific sections of customer service. If you have technical issues related to the Backerkit website itself, please reach out to [email protected] with any questions or concerns. However, if your question is regarding product details, any clarification on information listed on the campaign page or problems with your survey/order, please reach out to [email protected]. Please include your email associated with backerkit and include the campaign's name so i can look up information quicker and get back to you faster.
What is your return policy?
if the item has not been shipped, you can reach out for a refund of your order. i do ask that you be mindful that the project is only able to be funded by your pledges so please be considerate when requesting a cancellation. if your order has already been shipped and there is an issue, please email my fulfillment manager at [email protected] with your email associated with backerkit AND the campaign name in the subject of your email or somewhere in the title. We will gladly replace any missing or damaged items thank you.