BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What countries do you ship to?
I currently only ship to the United States, Canada, Mexico and Australia. If you feel your country should be on this list, please let me know! Europe has made it extremely difficult to mail to them as of December 13, 2024 and thus I will no longer be able to mail anything over there.
Do you have a corgi?
Yes! I do have two Pembrooke Corgi's: a tricolor named S'mores, and a red one named Chip. They are similar to Buster and Murphy, but are not these characters.
What materials are the plush made out of?
It is 100% polyester.
Why crowdfunding and why not just sell me the product?
Crowdfunding is a way for us to raise money directly from people like you who believe in what we're doing. Instead of relying on traditional funding, we’re turning to our community to help bring my art to life. It’s also a great way for us to connect with you, the people who support us, and build a strong community around this project. Plus, it allows us to maintain full creative control and stay true to our vision. When you back our project, you’re not just helping fund it; you’re becoming part of the journey and the community that makes it all possible. In addition, creating premium products often comes with significant upfront costs. Manufacturers typically require us to order in bulk to achieve the best pricing and meet minimum order quantities (MoQs). For small production runs, these MoQs can be expensive, which increases the overall cost per item. Crowdfunding helps us overcome this challenge by allowing us to gather the funds we need before we place the order, making it possible for us to produce high-quality products without the financial burden of meeting these high minimums. This model also means that we can offer products that might not be feasible with traditional retail models, and it ensures that every product is made with care, quality, and attention to detail. By supporting us through crowdfunding, you're helping to make these items a reality and contributing to a more sustainable production process.
Can you wash the plush?
You can handwash the surfaces of the plush, but the plush are not machine washable.
I am moving, can I change my shipping address?
Yes, after the campaign ends, you will receive a survey. You will be able to select exact options for your order, and, if applicable, provide your shipping address, pay for shipping, and pay for sales tax (depending on your location).
What is the best way to contact the creator/artist for questions not listed?
The best way to ask a question is by going to the Community tab of the project and post your questions on the discussion page. https://www.backerkit.com/c/projects/robot-dragon-studios/PilesofPlush/community
Why do the pillows come as pillowcases (unstuffed)?
The cost to ship stuffed plush from the manufacturer to me and then from me to backers was close to $8k per design. I felt this was unaffordable. I decided it was better to order it as is then have people spend the $5-$10 to stuff it themselves with as little or as much stuffing as they felt necessary.
Can you do a custom plush?
I do allow people to sponsor designs, but only through me directly and not on a crowdfunding platform. Last time I attempted this with pins, people backed out or did not pay at all after I worked on their designs. This created problems and I will no longer be offering this via crowdfunding.
Can I get a refund?
There will be no refunds.