BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How Are Enamel Pins Made?
Enamel pins are created by designing the idea in vector format with Pantone colors, and sending it to the manufacturer to get a quote. Once approved, it goes into production (pending sample approval by me) where they create a metal mold to use to mass produce the pin design. The mold is then used to cast the enamel pins, traditionally with a nickle base and then plated according to your preferences (aka silver, gold, dyed, etc.) The enamel color is mixed by hand to match the Pantone colors that were on the proof, then it is filled in and baked. This step is the step with the most room for deviation from the proof, since the colors are mixed by hand, and then baked. Both parts of the process can create shade differences in the color once it is completely baked. If the pin is "hard enamel" it is ground down to a smooth surface. If it is "soft enamel" then you can add an epoxy coating to it to make it smooth. Backing pin(s) are attached to the enamel pin and they are given rubber clutches, bagged, and sent out to the creator.
Who Makes Your Enamel Pins?
They are made by two different factories overseas due to regulations on enamel pin casting machines on USA soil, GSJJ and DH-Crafts. I choose between the two of them depending on the type of enamel pin I am making since each of them have their own strengths and weaknesses. All two factories have been previously used and vetted by me, and should not have any problems with fulfillment with this project since I have made multiple pins with both.
What is the Timeline for the Project?
The approximate timeline for the entire project should take until around October of 2024. This is dependent on the speed of my manufacturers, shipping, fund availability, any mistakes, emergencies, etc. Should there be any delays either with production or fulfillment, we will provide updates to keep everyone informed.
What if I Miss Item(s) I Want To Add-On After the Campaign is Over?
You can most definitely do so, when the surveys go out to collect your information you can add on additional product!
How Will the Rewards Be Sent Out?
All rewards will be sent out via tracked shipping in either a bubble mailer or a box depending on the size of your pledge with a thank you card. If you purchase a digital-only reward then it will be provided via email.
How Will the Funds Be Allocated?
For this project, the funds will go towards the production of the products, shipment materials, and shipping costs. From those initial funds there will be fees taken out for card processing fees and backerkit fees prior to it being sent to me. Any funds leftover once the products are made will be allocated into our small business for additional projects.
How Often Do You Update?
We try to update as frequently as the project allows. If there is a new photo, new samples, a change, and/or a delay, we will be sure to communicate it to you in a timely manner. If you do not hear from us, it is only because there has not been an update with production during that time.
What is Your Refund Policy?
All items, physical and digital, are non-refundable. This campaign has all information, item(s), policies, and costs upfront so there should be no surprises. Back this campaign with this in mind.
How Do I Contact You?
You can reach us on any social media platform, as well as via email. Typically we try and respond within 48 business hours. Our tag handle is @rawrendesigns on every platform, and our email is [email protected]