BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What are the plush specs?
The Don Bucho plushie is about 6 inches tall, has embroidered details and a cute yellow hat with a black ribbon.
What is the project timeline?
We already have a batch of fresh Don Bucho plushies ready to roll! So if you back this project fast enough, you'll likely get your plushie as soon as the Campaign ends! Yay! In case we get waaay more backers than what we currently have in stock- • We will be notifying everyone with an update • and supply an estimated timeline for the re-stock.
What is the Cross-Collab Incentive?
If you back BOTH the "Don Bucho plush" aaaaand the "Spindle the Starkeeper Dragon Plush" projects- you'll get TWO limited FREE pins from each project creator! Check out the Pintopia Story section for more info!
What is your refund policy?
You can cancel your pledge at any time while the project is live. BackerKit only charges credit cards once the project has ended and the goal has been reached. However, if for any reason you need a refund after your card has been charged, let us know with an email at [email protected] We'll do the best we can to accommodate your needs, but if a refund is in order, you will receive a full refund, minus any fees that have been charged during pledge processing.
How can I contact you?
If you have any questions, you can send us an email at [email protected]