BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

Refunds after campaign

Can I ask for a refund after the campaign ends? Unfortunately once the campaign ends, no refunds can be processed since all proceeds (minus Backerkit fees) will go straight into production costs. It is better to cancel any pledges that may put you in any financial strain. Stay financially safe!

What if the dragon I want isn't unlocked?

If you backed for a tier that covered more dragons then what ended up getting unlocked, PLEASE ADJUST YOUR PLEDGE AMOUNT before the campaign ends. This campaign is solely reliant on backer contributions, so there will be nothing extra unlocked after the campaign. (or in other words, the creator is broke.) If we have enough people interested, we can launch separate campaigns to unlock the dragons left behind =)

How do I get the cross-collab freebie pin?

To get the freebie pin, please follow these steps: 1. Back both The Dragon Hoard and Dreamy Dungeon campaigns. 2. Tell everyone you know to do the same. 3. If both campaigns are 100% funded, everyone who backed both projects will get the freebie pin! 4. Profit.

Can I suggest a dragon idea/color?

Absolutely! I'm always happy to hear about what could make a great pin idea <3

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

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