BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
The Campaign is Over - Now What?
I will be sending out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order.
What About Shipping?
Shipping is charged AFTER the campaign on Backerkit when the surveys are sent out to finalize your pledges. This campaign is only shipping enamel pins to US, Canada, the UK (except Northern Ireland) and Australia. UK Customers will probably have to pay VAT upon delivery. If you don't want to deal with that, you will have to wait until the products are on Etsy where VAT will be collected prior to shipment. All Rewards ship with tracking. However, once the package arrives in your country from the US, the tracking information may become very limited depending on local postal codes and procedures. Estimated Shipping Times & Costs: US: $5 // 7-10 business days after fulfillment Canada: $10 // 14-28 business days after fulfillment UK (Except Northern Ireland) $14 // 14-28 business days after fulfillment Australia: $14 // 21-28+ business days after fulfillment
How do I find all the projects I've pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2025: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Something's come up and I need a refund!
This is offered a case-by-case basis. For example - if you ask within 7 days of the campaign finishing, I will 100% refund you. However since the funds are used create the pins, and if you ask for a refund AFTER the pins are in-production - I cannot offer a refund as you pledge contributed towards pin production and I no longer have the money to refund you. If you do not answer your end of campaign surveys so I am able to ship your pins to you, your pledge will be considered a donation 12 months after the campaign ends.
My friend missed the campaign - Can I order these pins later?
These will be available in my online store in late Summer 2025, however remaining quantities maybe quite limited.