BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

What are the biggest risks with this project?

Our main risk and challenge with this project is time, especially given the logistics of manufacturing and shipping during these global times. We will do our part to keep Backers informed on the Project Timeline and expectations. For this project, we have already completed the Planning & Prototype phases for the plushies. After we receive the final funds from Kickstarter, we will finalize the order with our manufacturer and begin production. The factory has a 4-6 month turnaround with production. Once complete, the freight will travel across the Pacific to Georgia where we will begin packaging and shipping individual orders, which will also take additional time.

What are your environmental commitments?

SUSTAINABLE MATERIALS: Meg's Mashables is dedicated to being as eco-conscious as possible. Using companies like EcoEnclose for shipping materials, and noissue for paper goods, we strive to continue to find ways to limit our footprint on the planet. REUSABILITY & RECYCLABILITY: All materials these plushies will be shipped in are either post-consumer, compostable, reusable and/or recyclable, in most areas. LONG LASTING DESIGNS: Our plushies are well-made by a reputable manufacturer. They are durable and machine washable, increasing their lifespan significantly.

Who is your manufacturer?

We work with SQUISHABLE to create our plushie products https://squishable.com/pages/about-us It is very important that we make sure we KNOW where our product is coming from and who's making them. We chose Squishable because they have very high standards for the factories they work with. "We purposely use factories with strict requirements and track records - it's one of the reasons our products are a bit more pricey than some others. We ourselves visit all of our factories on a regular basis (though I am so sad we haven't been in a year due to Covid :( ), and we also use a third party firm who does frequent unannounced checks to make sure that everyone is adhering to international labor and safety standards. Our checklist, which, among many other topics, includes any evidence of child labor, making sure there are fair overtime practices, and comfortable work conditions, is hundreds of items long. We've walked away from entire factories because it looked like there was a small chance they might fail even a single one of them. Many custom clients choose to work with us specifically because we care about the ethics and safety of our factory workers so much and have such good relationships with our teams in Asia. From a safety standpoint, all of our production runs are tested by independent, internationally recognized safety and quality assurance testing firms (primarily Intertek Group plc and UL Verification). Products are tested to ensure that they comply with or exceed standards set by state, federal and international safety regulations (e.g., ASTM Toy Safety Specifications, US CSPC Regulations, California Prop 65, Canada Product Safety Act, and many others). These tests include physical and mechanical assessments to ensure general safety under ASTM and other standards, flammability testing under various federal regulations, and chemical composition tests to ensure compliance with a number of national regulations and standards. I've seen some of these tests at work - it's pretty cool! Individual shipments from our production facilities undergo additional Quality Assurance testing by a second testing firm to ensure adherence to internal quality and safety standards. Quality Assurance testing includes steps such as metal detection and "pull" tests to ensure all parts are secured as required. All our factories are ICTI-certified to ensure safe and ethical working conditions for all employees. Thanks so much for caring about such an important topic and I hope this helps!" -Sam Director of Art & Design at Squishable.

Are your plushies machine washable?

Yes! Hand wash is recommended to prolong the lifespan, but these plushies are machine washable and come with proper care and washing instructions on the tag.

When will I receive my pledge of the project is full funded?

If the Snurtle & Cacthog Project is fully funded, once we receive the final funds from Backer Kit we will place the order with Squishable. Their production time is 4-6 months and once the plushies arrive at Mashables HQ, shipping and processing should take another few weeks or so. We're aiming to have orders shipped out in APRIL 2025 and will provide updated and transparency with everyone along the way!

Does my pledge include shipping?

No. Shipping and package tracking are handled separately by Backerkit once the project is fully funded. You will receive an update and will be charged shipping separately before your pledge ships to you. We will be sure to keep you updated on this process!

When will I be chraged?

If this Backerkit Project reaches its funding goal, you will be charged when the campaign ends for the tier/amount you pledged on that day. Once we are ready to process and ship orders, Backerkit will send out a survey to fulfill shipping and you will be charged shipping separately (this will happen closer to the expected shipping date, likely around April 2025).

I want more Mashables...HOW DO I GET MORE MASHABLES!?

OMGoodess you're so sweet!! The Meg's Mashables' Site has tons of merch: www.megsmashables.com Additionally, there's the Mashie Club on Patreon which includes monthly subscriptions with various tiers that deliver awesome merch to your door every month! WOW! www.patreon.com/megsmashables

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