BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will these plushies ship?
You can check out the Timeline in our campaign story for an estimate of where we’re at in production! For now, I expect the plushies to be fulfilled by May at the latest.
What is your refund policy?
Unless I am unable to fulfill your order, I do not offer refunds once the campaign ends. Please reach out immediately upon receiving your plush if you encounter any problems such as damages, missing items, etc! I am always happy to help. When reaching out, please provide all relevant order details as well as photos of the plushie in question.
Do you ship internationally?
I currently ship to North America, Australia, and Asia. I cannot ship to the UK or EU at this time. Customers are responsible for all customs fees that may incur at the time of the package entering their home country.
I need help! How do I contact you?
You can always contact me via email at loppydraws (@) gmail.com! My assistant (Riot) or I will get back to you as soon as possible to help answer any questions. When sending an email, please include your order details and any other relevant information to help us assist you as efficiently as possible.