BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What if I want to add VTT files to a print order?
If your pledge does not include VTT modules, you will be able to add them later in the pledge survey.
What if there is a problem with my print order?
Get in touch with us as soon as possible by email at [email protected] and include screenshots of the order and/or photographs of an incorrect or damaged item so that we can address it with the printer or shipping company.
What if I want a refund?
You can cancel your pledge at any time up until the end of the campaign. Once pledges have been collected, if you decide you want to cancel your order, we can refund you for any items not already shipped to you, including postage and the difference in price between PDFs already sent and the print or VTT pledge for the same item(s). As we already have incurred charges from Backerkit and the card processing companies, refunds will be reduced by 10% of the amount original paid to reflect these charges we've already paid. EXAMPLE: If your pledge was for $50 for a Print Bundle and the PDF of the same item was $20, the difference between the PDF (already delivered as soon as the project ends) and print is $30. We would deduct 10% of $30 (i.e., $3) to cover the fees we've already paid on the difference and refund you $27.