Project Update: ♥Surveys have been sent!♥
Hello everyone!!
I'm happy to announce that today is survey day! All surveys have now been sent! If you do not receive it, please give it some time to reach you or check your spam folders! :)
During surveys, you are able to add-on more items if you wish to include them in your parcel!
Surveys will be opened for 2 weeks, after which all quantities of items will be collated and sent to manufacturing.
Please make sure to complete your survey within these 2 weeks, or we may or may not have enough stock of your items when you do decide to complete it!
Please note that all shipping will be charged during the survey! Here are a few FAQ that you may have during the surveys!:
Q: I will be moving soon, what address should I put?
A: We will not be locking addresses until all items are manufactured and we are ready to ship out! We will send another update during that period and you will be able to edit your address via backerkit again, until the time comes to lock addresses!
Q: I change my mind, can I get a refund?
Unfortunately, all costs and taxes have already been accounted for with the funds. We are unable to provide a refund! :(
Q: Can I combine Labutori Store items into my Backerkit parcel?
Due to both being under separate systems, we unfortunately are unable to do this, to avoid confusion and missing items.
Q: How long till we get out items?
Currently the estimated date is in September, however the date is subjected to change if issues arise. There are cases where there may be errors and items have to be remade! We seek your understanding on this as we wouldn't want to deliver sub-par items to our lovely backers! For items that are still able to be delivered, we will be sending them out first!
We will keep everyone updated if such issues do happen.
Q: I changed my mind on some items, can I still edit it after I'm done?
Yes! As long as the surveys aren't locked yet.
Just go to your backerkit account >Click this project and edit your survey questions!
I'm happy to announce that today is survey day! All surveys have now been sent! If you do not receive it, please give it some time to reach you or check your spam folders! :)
During surveys, you are able to add-on more items if you wish to include them in your parcel!
Surveys will be opened for 2 weeks, after which all quantities of items will be collated and sent to manufacturing.
Please make sure to complete your survey within these 2 weeks, or we may or may not have enough stock of your items when you do decide to complete it!
Please note that all shipping will be charged during the survey! Here are a few FAQ that you may have during the surveys!:
Q: I will be moving soon, what address should I put?
A: We will not be locking addresses until all items are manufactured and we are ready to ship out! We will send another update during that period and you will be able to edit your address via backerkit again, until the time comes to lock addresses!
Q: I change my mind, can I get a refund?
Unfortunately, all costs and taxes have already been accounted for with the funds. We are unable to provide a refund! :(
Q: Can I combine Labutori Store items into my Backerkit parcel?
Due to both being under separate systems, we unfortunately are unable to do this, to avoid confusion and missing items.
Q: How long till we get out items?
Currently the estimated date is in September, however the date is subjected to change if issues arise. There are cases where there may be errors and items have to be remade! We seek your understanding on this as we wouldn't want to deliver sub-par items to our lovely backers! For items that are still able to be delivered, we will be sending them out first!
We will keep everyone updated if such issues do happen.
Q: I changed my mind on some items, can I still edit it after I'm done?
Yes! As long as the surveys aren't locked yet.
Just go to your backerkit account >Click this project and edit your survey questions!
Comments
4