BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can I get a refund for my pledge?
You can pledge first without paying! Backerkit is an all-or-nothing campaign. If you decide that you do not want the pins, you can cancel your pledge at any time before the campaign ends. Please be warned that I will not cancel any pledges or refund you after the campaign ends. You will have the opportunity of around 21 days (3 weeks) of when the campaign is active for you to decide if you want the pins. Afterwards the pledge amount is collected and will go into production. Any cancellations/refunds during this time are disruptive to the timeline of these projects and will not be accepted, so please be cautious about it.
What happens if I don't answer my survey?
Without your survey I do not have an address or accurate counts of what you would like. Please submit your survey as soon as possible so I can have an accurate count of each item for production. I may reach out to you directly to collect this information if it hasn't been submitted in a timely manner.