BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will I be charged for shipping?
You will be charged for shipping a 2nd time AFTER the campaign is finished and after you complete your survey.
When will I get my items?
Crowdfunding takes time and a lot of effort. Between manufacturing, quality checking, and packaging, it will take a few months for you to get your rewards. The estimated ship date for this campaign is April-May 2025.
Howcome you won't ship to my region?
Due to VAT and other import laws in the EU and UK, I cannot accept orders from any countries within those regions. However, you can send me a private message and I will set up a custom listing on Etsy for you to purchase these when rewards are ready to ship around May 2025.
How do I choose which pin designs I receive?
You will select which items you will receive with your reward during the BackerKit survey AFTER the campaign is complete.
What happens if I don't fill out my survey?
I can't send you your rewards unless you fill out your survey. If you don't fill it out, you won't receive rewards.
Something came up, can I cancel my pledge?
You can cancel your pledge at any time during the campaign and you won't get charged when it ends. Please keep in mind that I will not cancel pledges or offer refunds more than 30 days after the campaign ends.
Can I get a refund?
No refunds will be accepted 30 days after the end of the campaign. This is because I will have already used the funds to start manufacturing by that time. Please take this into consideration before you decide whether or not to back the campaign.
I need to change my address - how do I do this?
You can change your submitted address on your survey at any point and as many times as you need to up to the date that I lock addresses for shipping. If I've locked addresses already and you need to make a change, please submit a support request on the campaign page or reach out to me through the contact form on my online store: https://shop.holoraindrops.com/contact-us