BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I claim my free Early Access if I'm an early bird?
Unless you'd like to support us with a $5 tip, do NOT add the add-on to your pledge— those who supported within the first 48 hours will be included in the early access list by default.
When will shipping be charged for physical copies?
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
What happens if I order a physical copy and the stretch goal isn't met?
When crowdfunding, there is always a risk that the project might not meet its goals. To minimize the risk to our backers, we will ensure that at the very least, if the stretch goal is not met, those who ordered a physical copy will receive the digital edition once it becomes available. Alternative compensation, such as a run of reduced quantity, is not guaranteed but will be explored.
What is your refund policy?
Digital editions cannot be refunded once the campaign ends. Physical copies can be refunded for up to 7 days following receipt. This policy is subject to change based on the printing service used, as well as shipping method. To request a refund, please message [email protected]
How can I contact you for further information?
Reach out to [email protected] with any questions you have, and we'll be sure to answer within 1-2 business days.